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Technical Account Manager, ES
hace 2 meses
We are seeking a highly skilled Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will be responsible for providing consultative architectural and operational guidance to our customers to help them achieve the greatest value from our cloud services.
You will work closely with our customers to understand their business needs and technical challenges, and provide tailored solutions to address these challenges. Your expertise in cloud computing and technical acumen will enable you to drive technical discussions and provide strategic guidance to our customers.
This is a unique opportunity to work with a diverse range of customers, from small startups to large enterprises, and to develop your technical, consulting, and leadership skills. You will have the chance to work with talented cloud technologists, expand your knowledge of our cloud products, and receive mentorship and support to help you grow in your career.
Key Responsibilities- Build solutions and provide technical guidance to customers to help them achieve their business goals.
- Ensure our cloud environments remain operationally healthy, reduce cost and complexity, and provide expert advice on cloud architecture and design.
- Develop trusting relationships with customers, understand their business needs and technical challenges, and provide tailored solutions to address these challenges.
- Drive technical discussions and provide strategic guidance to customers on cloud adoption, migration, and optimization.
- Collaborate with our cross-functional teams, including Solutions Architects, Business Developers, and Sales Account Managers, to deliver exceptional customer experiences.
- Proactively identify opportunities for customers to gain additional value from our cloud services and develop strategies to address these opportunities.
- Provide detailed reviews of service disruptions, metrics, and pre-launch planning to ensure seamless customer experiences.
- Be part of a wider Enterprise Support team, providing post-sales, consultative expertise to customers.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops, brown bag sessions, and other training programs.
We are a diverse and inclusive team at Amazon, and we value diverse experiences and perspectives. If you are a motivated and results-driven individual with a passion for cloud computing and customer success, we encourage you to apply.
We are committed to providing a work environment that is flexible, inclusive, and supportive of our employees' needs. We offer a range of benefits, including mentorship and career growth opportunities, to help our employees succeed in their careers.
