Technical Account Manager

hace 12 horas

Barcelona, Barcelona, España Fortinet A tiempo completo
Technical Account Manager

Fortinet is seeking a skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong relationships with our key enterprise customers.

Key Responsibilities:
  • Develop a deep understanding of customer business and technical needs to provide technical information, guidance, and support.
  • Become a trusted advisor by proactively guiding customers with technical recommendations and best practices.
  • Run advanced troubleshooting on Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions.
  • Take initiatives and ownership of customer incidents to drive timely resolutions.
  • Manage customer communications and expectations until the closure of each case.
  • Participate in customer conference calls or face-to-face customer meetings.
  • Produce service reports to summarize service activity and performance for key stakeholders.
  • Report software/hardware-related issues to the RD department and assure follow-up.
Requirements:
  • Good understanding of data networking protocols, specifically TCP/IP, routing, and switching.
  • Hands-on experience with security products and technologies (e.g., Firewalls, IDS/IPS, DDoS, VPN, Web Application Firewall).
  • Strong troubleshooting and problem-solving skills.
  • Face-to-face and remote customer management experience.
  • Previous experience in a technical support position with telco or large enterprise space.
  • Strong interpersonal and communication skills.
  • Previous experience with Fortinet products is an advantage.
Education and Experience:
  • Minimum of 6 years of experience in a technical support/post-sales role.
  • Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
  • Fortinet certification NSE4, NSE5, NSE7, NSE8 is a distinct advantage.

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