Enterprise Technical Solutions Specialist

hace 4 días

Barcelona, Barcelona, España Mygwork A tiempo completo
About the Role

This position is with Mygwork, an inclusive employer and a member of the LGBTQ+ business community.

Please do not contact the recruiter directly.

Job Overview

Autodesk Customer Technical Success is seeking trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes.

Key Responsibilities

  • Deliver technically guided presentations and lead discovery calls to uncover customer needs
  • Develop packaged service offerings to increase customer success and new product adoption
  • Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and implementing activities in customer success plans
  • Demonstrate thought leadership and product expertise to help customers achieve results identified in customer success plans
  • Technical assistance and recommendations for Enterprise Customers based on data analytics
  • Taking a problem management approach, find opportunities for improvement initiatives
  • You'll be assigned to several customers and will work together with an account team, and you will also collaborate with other accounts providing your expertise
  • Create/own and maintain Technical Success Action plans for your Accounts, including value and customer outcomes

Requirements

  • Bachelor's degree in Civil Engineering, or equivalent experience
  • 3 - 5 years Civil Engineering, Infrastructure, Geospatial technology, or related industry experience
  • Advanced knowledge of Autodesk infrastructure solutions including Civil 3D and Infraworks
  • Additional knowledge of Revit, ACC, Navisworks, Recap, Inventor, BIM 360 services, Vault and competitor products is a strong benefit
  • Demonstrated Design experience in civil engineering projects
  • Interested in keeping up with industry trends and processes in a cutting-edge environment
  • Demonstrated ability to build and maintain strong relationships with enterprise customers
  • Ability to convey complex technical details coherently to a live or virtual audience
  • Demonstrated interest to learn new skills and technologies
  • Fluency in English and French required, any other additional European language
  • Team player who enjoys supporting and working with other members of a shared responsibility team

Preferred Qualifications

  • Technical consulting experience and/or technical project delivery experience with large, demanding customers
  • Experience with Revit & ACC is very beneficial

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