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Enterprise Technical Solutions Specialist
hace 2 meses
This position is with Mygwork, an inclusive employer and a member of the LGBTQ+ business community. As a Technical Account Specialist, you will be part of the Customer Technical Success team within Customer Success, which values professional development and rewards consistent engagement.
Key Responsibilities- Deliver Technical Guidance: Provide technically guided presentations and lead discovery calls to uncover customer needs and develop packaged service offerings to increase customer success and new product adoption.
- Establish Customer Relationships: Establish and maintain working relationships with customers as a technical trusted advisor, including customer interactions, regular internal account team planning meetings, and implementing activities in customer success plans.
- Drive Customer Success: Demonstrate thought leadership and product expertise to help customers achieve results identified in customer success plans and provide technical assistance and recommendations for Enterprise Customers based on data analytics.
- Develop Technical Success Plans: Create/own and maintain Technical Success Action plans for your Accounts, including value and customer outcomes.
- Education: Bachelor's degree in Civil Engineering or equivalent experience.
- Experience: 3 - 5 years of Civil Engineering, Infrastructure, Geospatial technology, or related industry experience.
- Technical Skills: Advanced knowledge of Autodesk infrastructure solutions including Civil 3D and Infraworks, as well as additional knowledge of Revit, ACC, Navisworks, Recap, Inventor, BIM 360 services, Vault, and competitor products.
- Language Skills: Fluency in English and French required; any other additional European language is a plus.
- Soft Skills: Demonstrated ability to build and maintain strong relationships with enterprise customers, convey complex technical details coherently to a live or virtual audience, and demonstrated interest to learn new skills and technologies.
Autodesk is a leader in the design and engineering software industry, helping innovators turn their ideas into reality. Our software is used to create everything from green buildings and clean cars to smart factories and big movies. We take great pride in our culture, which values diversity, equity, and inclusion. Our employees are passionate about making a difference and are committed to creating a better future for all.