Customer Service Representative

hace 6 días

Málaga, Málaga, España Empresa reconocida A tiempo completo

Empresa reconocida is seeking a highly skilled and experienced Customer Representative to join their team in Malaga, Spain. As a Customer Representative, you will be responsible for providing exceptional customer service to clients in a timely and efficient manner.

Key Responsibilities:

  1. Respond to customer inquiries and resolve issues in a professional and courteous manner.
  2. Manage customer reservations, including modifications, cancellations, and new bookings.
  3. Process customer requests and provide accurate information in a timely manner.
  4. Collaborate with the sales team to ensure seamless customer service and support.
  5. Participate in ongoing training and development to improve customer service skills and knowledge.

Requirements:

  1. Native or fluent in Dutch, both oral and written. Fluency in English (at least B2 level) is also required.
  2. Previous experience in customer service roles, preferably in a travel or hospitality industry.
  3. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  4. Computer literate and proficient in using customer relationship management (CRM) software.
  5. Able to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  1. A competitive salary and benefits package.
  2. Opportunities for career growth and professional development.
  3. A dynamic and supportive work environment.

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