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Customer Service Representative
hace 2 meses
About the Role:
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Minacs. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a professional and courteous manner
- Provide product and service information to customers
- Upsell and cross-sell products and services to customers
- Work with internal teams to resolve customer issues and improve customer satisfaction
- Meet or exceed customer satisfaction and retention targets
Requirements:
- Native or proficient in Danish and advanced level of English
- Previous experience in a customer-facing role, preferably in a call center environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
What We Offer:
- Competitive salary with increases at 6 months and 24 months
- Senior Advisor status can be achieved after 8 months, with the opportunity to earn a monthly bonus
- Full product training and 1-2-1 support in your first few weeks in the role
- The chance to work in a multicultural and inclusive organization
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
About Minacs:
Minacs is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.
