Customer Service Representative

hace 6 días

Málaga, Málaga, España Webhelp Spain A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Webhelp Spain. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.

Key Responsibilities
  • Respond to customer inquiries via various channels, including phone, email, and chat
  • Resolve customer complaints and issues in a professional and timely manner
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed customer satisfaction targets and key performance indicators
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Requirements
  • Fluent Dutch and English language skills, both written and spoken
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and ability to think critically
  • Previous customer service experience, preferably in a call center environment
What We Offer
  • A competitive salary and bonus structure
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a leading customer service company

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