Customer Service Representative

hace 5 días

Málaga, Málaga, España Minacs A tiempo completo

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Minacs. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a professional and courteous manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Work with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer satisfaction and retention targets

Requirements:

  • Native or proficient in Danish and advanced level of English
  • Previous experience in a customer-facing role, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills

What We Offer:

  • Competitive salary with increases at 6 months and 24 months
  • Senior Advisor status can be achieved after 8 months, with the opportunity to earn a monthly bonus
  • Full product training and 1-2-1 support in your first few weeks in the role
  • The chance to work in a multicultural and inclusive organization
  • Full paid training on the company and the project you'll be working on
  • Career development programs, specialized courses, and language classes

About Minacs:

Minacs is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

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