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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Webhelp Spain. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all interactions.
Key Responsibilities- Respond to customer inquiries via various channels, including phone, email, and chat
- Resolve customer complaints and issues in a professional and timely manner
- Collaborate with internal teams to resolve complex customer issues
- Meet or exceed customer satisfaction targets and key performance indicators
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
- Fluent Dutch and English language skills, both written and spoken
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and ability to think critically
- Previous customer service experience, preferably in a call center environment
- A competitive salary and bonus structure
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The chance to work with a leading customer service company
