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Emergency Response Operator Customer Care · Tunstall Eagle Farm ·
hace 2 meses
.About usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.Purpose of the roleWe have a part-time roleavailable where you'll be part of a unified team of operators supporting a wonderful group of clients. The position is an over the phone client-facing role, which is vital for us to provide the excellent customer service and response support our clients require.ResponsibilitiesAnswer a variety of medical alarm activations, from emergency assistance calls to general testing and troubleshootingProvide reassurance and peace of mind to our customers and their family membersNotify the ambulance services and communicate critical emergency detailsExperience and RequirementsEngaging 'people person' with the ability to demonstrate empathyProven experience in customer service and exceptional listening skillsExcellent resilienceComputer literate, ability to pick up new systems quickly and accurate typing skillsFirst aid certificate, or willing to get oneA team player who will add to our already amazing workplace cultureSomeone who is looking for the long-term career stability that we can provideFlexibilityThe role is a permanent part-time position working30.4 hours per week. Our busiest times of day are 8am to 11am on weekdays, however, given that we are a 24/7 business, we have shifts to suit most people, so please let us know what hours and days suit you and we will see if we can make that workPenalty rates apply when rostered to work unsociable hours, for the entire shift You are given the roster a month in advance so you can plan your time off with this in mind.We happily offer hybrid remote working opportunities for fully trained staff (it generally takes around 3-6 months to get fully trained), who have a strong work ethic, suitable computer equipment and good internet access at their homes.Why us?We offer our employees:Hybrid flexible remote working opportunities, once trainedAbove Award rates paid5 Weeks' Annual Leave for shift workersGreat induction and orientation process to welcome you onboardFree onsite and close-by street parkingOpportunities for training and development so you can grow within your role and throughout the companyFun and regular staff events - we love foodOnsite gym and coffee machineInstant and yearly recognition awardsWarm and friendly cultureFree counselling service with a focus on mental wellbeingDiscounts and benefitsDiversity & InclusionWe're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support