Utk181 - Emergency Response Operator Customer Care · Tunstall Eagle Farm ·
hace 4 semanas
About usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence, and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.Purpose of the roleWe have a part-time role available where you'll be part of a unified team of operators supporting a wonderful group of clients. The position is an over-the-phone client-facing role, which is vital for us to provide the excellent customer service and response support our clients require.Responsibilities Answer a variety of medical alarm activations, from emergency assistance calls to general testing and troubleshooting.Provide reassurance and peace of mind to our customers and their family members.Notify the ambulance services and communicate critical emergency details.Experience and Requirements Engaging 'people person' with the ability to demonstrate empathy.Proven experience in customer service and exceptional listening skills.Excellent resilience.Computer literate, ability to pick up new systems quickly and accurate typing skills.First aid certificate, or willing to get one.A team player who will add to our already amazing workplace culture.Someone who is looking for the long-term career stability that we can provide.Flexibility The role is a permanent part-time position working 30.4 hours per week. Our busiest times of day are 8 am to 11 am on weekdays; however, given that we are a 24/7 business, we have shifts to suit most people, so please let us know what hours and days suit you, and we will see if we can make that work Penalty rates apply when rostered to work unsociable hours for the entire shift You are given the roster a month in advance so you can plan your time off with this in mind.We happily offer hybrid remote working opportunities for fully trained staff (it generally takes around 3-6 months to get fully trained), who have a strong work ethic, suitable computer equipment, and good internet access at their homes.Why us? We offer our employees:Hybrid flexible remote working opportunities, once trained.Above Award rates paid.5 Weeks' Annual Leave for shift workers.Great induction and orientation process to welcome you onboard.Free onsite and close-by street parking.Opportunities for training and development so you can grow within your role and throughout the company.Fun and regular staff events - we love foodOnsite gym and coffee machine.Instant and yearly recognition awards.Warm and friendly culture.Free counselling service with a focus on mental wellbeing.Discounts and benefits.Diversity & Inclusion We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support.#J-18808-Ljbffr
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Madrid, España Tunstall Australasia A tiempo completoAbout usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Madrid, España Tunstall Australasia A tiempo completo.About usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Madrid, España Tunstall Australasia A tiempo completoAbout usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Madrid, España Tunstall Australasia A tiempo completoAbout usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Madrid, España Tunstall Australasia A tiempo completoAbout usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Madrid, España Tunstall Australasia A tiempo completo.About usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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