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Customer Support Officer Commercial · Tunstall Eagle Farm ·
hace 3 meses
About us
As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.
What there is:
That feel-good feeling to help people who need it
Great training and onboarding to the team
Amazing and supportive leaders
Responsibilities
Be a primary point of contact (via phone and email) for product and service enquiries
Engage with clients and key stakeholders to provide end-to-end support to complete the onboarding process for new alarms
Respond to new and current client telephone calls and online enquiries
Accurately complete all documentation and admin required
Recommend the most suitable products, explaining how they work to existing and new clients
Answer alarm enquiries for new customers
Troubleshoot non-urgent medical alarm enquiries
The successful candidates will have:
Engaging 'people person' with the ability to demonstrate empathy and patience
Proven experience in customer service or sales
Excellent resilience and listening skills
Ability to think on your feet and make decisions
Computer literate with the ability to pick up new systems quickly
Superb phone manner and attention to detail with written communications
Have a positive, team-player mindset
Why us?
Above Award rates paid
Great induction and orientation process to welcome you onboard
Free onsite and close-by street parking
Opportunities for training and development
Fun and regular staff events - we love food
Onsite gym and coffee machine
Instant and yearly recognition awards
Warm and friendly culture
Free counselling service
Discounts and benefits
Diversity & Inclusion
We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall you'll find a place where you're valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they're unique. No one else is them, and we think that's special. Come and join our mission and be part of our team, our One Tunstall team.
To be successful, candidates must have the appropriate work eligibility rights and are required to complete a Police check, NDIS Check and Blue Card , which can be organised and paid for by us.
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