Customer Support Representative
hace 2 semanas
We are seeking a skilled Customer Care Specialist to join our team at Green Eagle Solutions. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities:
- Respond to customer inquiries in a timely and accurate manner, following up to ensure resolution within SLA guidelines.
- Escalate customer requests and incidents to the next level for resolution, monitoring and following up to ensure timely resolution.
- Identify customer needs and provide guidance on using specific features, building strong relationships with our clients to ensure high customer satisfaction.
- Analyze and report product malfunctions, updating internal teams with useful customer discussions.
- Inform customers about new features and functionalities, monitoring server status to identify opportunities for improvement and execute preventive maintenance tasks.
Requirements:
- Experience as a Customer Care Specialist or similar CS role.
- Proficiency in help desk software and remote support tools, including ticket management and tracking systems.
- Excellent communication and problem-solving skills, with the ability to multitask and work in a fast-paced environment.
- Customer-oriented skills, with a focus on detail and time management.
- Availability to work in rotating overnight shifts.
Preferred Qualifications:
- Understanding of Microsoft products, including tools such as Microsoft Office, Outlook, Teams, and SharePoint.
- Experience in the energy sector.
Why work at Green Eagle Solutions?
- Voted a Great Place to Work by our team members.
- Contribute to the green energy transition and have a sense of purpose in your work.
- Flexible compensation, including discounts on childcare, transport, and meals.
- Private health insurance.
- Annual Training & Development bonus.
- Free English classes.
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