Customer Service Team Leader Customer Service · Tunstall Eagle Farm ·
hace 4 semanas
.About usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.What there is:That feel-good feeling to help people who need itGreat training and onboarding to the teamAmazing and supportive leadersPurpose of the roleWe have an exciting position available where you will lead from the front and manage the Customer Service team to provide premium customer service, ensuring the highest level of consistent and quality service delivery to clients, while maintaining clear goals and objectives to the team. This role trains and mentors the Customer Service team who provide excellent service and non-urgent troubleshooting for our client's emergency medical alarms.ResponsibilitiesLead and manage the day-to-day Customer Service team activities, including setting KPI's, addressing performance and planning rostering requirementsCoach, develop and mentor approximately 10 direct reportsBe an escalation point to the Customer Service team for complex customer issues and/or concernsEnsure contractual service level agreements are delivered for installations and client activation processesIdentify and implement continual improvement of the function and the teamConduct basic alarm troubleshooting for our wonderful clientsThe successful candidates will have:Proven people management skills to lead in a high-performance culture environment to ensure the team delivers quality service to clientsProven experience in Customer Service and/or Technical Support, ideally in a call centre style environmentDemonstrated experience and success in measuring and coaching of performance targets and objectivesStrong influencing skills with the ability to negotiate, resolve issues, and create process improvementsThrives in a team environment, helping others, solving problems together, and removing barriers to achieve resultsStrong communicator who has the ability to make decisions, be flexible in responding to changing priorities, work unsupervised, accept responsibility and act on directivesTechnically savvy and able to learn new technologies, products and systems relevant to the roleProblem solver, multitasker with a strong professional work ethicSelf-motivated, passionate, highly efficient, positive, motivated and proactiveFlexibilityThe role is worked full-time between the hours of 8am to 5pm, Monday to Friday. There's no weekend or evening work and some remote hybrid working opportunities are available once fully trained for employees that have the right equipment and internet
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Madrid, España Tunstall Australasia A tiempo completoAbout usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Customer Support Officer Commercial · Tunstall Eagle Farm ·
hace 4 semanas
Madrid, España Tunstall Australasia A tiempo completoAbout usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Customer Support Officer Commercial · Tunstall Eagle Farm ·
hace 4 semanas
Madrid, España Tunstall Australasia A tiempo completoAbout usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Madrid, España Tunstall Australasia A tiempo completoAbout usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Madrid, España Tunstall Australasia A tiempo completo.About usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Customer Service Team Leader
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Customer Service Team Leader
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Madrid, España Tunstall Australasia A tiempo completoAbout usAs part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence, and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a...
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Madrid Centro, Madrid, España Kone México A tiempo completoJob Title: Customer Service Team LeaderLocation: MadridTime Type: Full-timeJob Requisition ID: R0641377Job Summary:The role of Team Leader manages, evaluates, develops, and leads Customer Service teams to ensure that the organization's customer service and administration strategy is implemented and executed effectively, consistently, and according to the...
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Madrid Centro, Madrid, España Kone México A tiempo completoJob Title: Customer Service Team LeaderLocation: MadridTime Type: Full-timeJob Requisition ID: R0641377Job Summary:The role of Team Leader manages, evaluates, develops, and leads Customer Service teams to ensure that the organization's customer service and administration strategy is implemented and executed effectively, consistently, and according to the...
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Customer Service Team Leader
hace 2 días
Madrid, Madrid, España Kone México A tiempo completoAbout the Role:The Team Leader will be responsible for managing, evaluating, developing, and leading Customer Service teams to ensure the effective implementation and execution of the organization's customer service and administration strategy. This includes ensuring customer centricity in the team, developing team members, and maintaining operational...
