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Emergency Response Operator Customer Care · Tunstall Eagle Farm ·
hace 4 meses
About us
As part of a global company, Tunstall Healthcare is the market leader of telecare and telehealth solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live in their own home. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.
Purpose of the role
We have a part-time roleavailable where you'll be part of a unified team of operators supporting a wonderful group of clients. The position is an over the phone client-facing role, which is vital for us to provide the excellent customer service and response support our clients require.
Responsibilities
Answer a variety of medical alarm activations, from emergency assistance calls to general testing and troubleshooting
Provide reassurance and peace of mind to our customers and their family members
Notify the ambulance services and communicate critical emergency details
Experience and Requirements
Engaging 'people person' with the ability to demonstrate empathy
Proven experience in customer service and exceptional listening skills
Excellent resilience
Computer literate, ability to pick up new systems quickly and accurate typing skills
First aid certificate, or willing to get one
A team player who will add to our already amazing workplace culture
Someone who is looking for the long-term career stability that we can provide
Flexibility
The role is a permanent part-time position working30.4 hours per week. Our busiest times of day are 8am to 11am on weekdays, however, given that we are a 24/7 business, we have shifts to suit most people, so please let us know what hours and days suit you and we will see if we can make that work
Penalty rates apply when rostered to work unsociable hours, for the entire shift You are given the roster a month in advance so you can plan your time off with this in mind.
We happily offer hybrid remote working opportunities for fully trained staff (it generally takes around 3-6 months to get fully trained), who have a strong work ethic, suitable computer equipment and good internet access at their homes.
Why us?
We offer our employees:
Hybrid flexible remote working opportunities, once trained
Above Award rates paid
5 Weeks' Annual Leave for shift workers
Great induction and orientation process to welcome you onboard
Free onsite and close-by street parking
Opportunities for training and development so you can grow within your role and throughout the company
Fun and regular staff events - we love food
Onsite gym and coffee machine
Instant and yearly recognition awards
Warm and friendly culture
Free counselling service with a focus on mental wellbeing
Discounts and benefits
Diversity & Inclusion
We're passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. At Tunstall, you'll find a place where you're valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. Each Tunstall colleague has a superpower…they're unique. No one else is them, and we think that's special. Come and join our mission and be part of our team, our One Tunstall team.
To be successful, candidates must have the appropriate work eligibility rights. Candidates are required to providea Police check, Working with Children check (Blue Card) and NDIS Worker check - all organised and paid for by us.
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