Global Emergency Response Coordinator

hace 2 meses

Madrid, Madrid, España The Cigna Group A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Global Emergency Response Coordinator to join our team at The Cigna Group. As a key member of our clinical team, you will play a critical role in providing emergency assistance and evacuation support to our customers around the world.

Key Responsibilities
  • Emergency Assistance Coordination
    • Coordinate end-to-end emergency assistance cases, including evacuations, repatriations, and time-sensitive access to care.
    • Act as the single point of contact (SPOC) for emergency assistance cases, ensuring timely and effective communication with customers, vendors, and internal stakeholders.
  • Workflow Management
    • Monitor and manage workflow independently, prioritizing tasks with a high sense of urgency and responsibility.
    • Liaise directly with emergency vendors, escalating issues as required to ensure seamless case management.
  • Documentation and Reporting
    • Collate and compile medical information from multiple systems, ensuring accurate and timely documentation.
    • Review case documentation to ensure compliance with reporting requirements and high standards.
Additional Responsibilities
  • Support clinical programs and initiatives, partnering with the global clinical team to drive business growth and improvement.
  • Assist with ad-hoc requests, audits, and data capture, ensuring accuracy and quality.
  • Provide clinical language assistance, as required, to support customer communication.
Requirements
  • Proven experience in customer service, care teams, or healthcare insurance roles, with a focus on emergency assistance and evacuations.
  • Excellent verbal and written communication skills, with a strong command of at least two languages.
  • Demonstrated ability to work in high-pressure environments, making decisions with minimal supervision.
  • Experience with salesforce, claims systems, and Microsoft Word is preferred.

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