Global Emergency Response Coordinator

hace 2 meses

Madrid, Madrid, España The Cigna Group A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Global Emergency Response Coordinator to join our team at The Cigna Group. As a key member of our global clinical team, you will play a critical role in providing emergency assistance and evacuation support to our customers around the world.

Key Responsibilities
  • Emergency Assistance Coordination
    • Coordinate end-to-end emergency assistance cases, including evacuations, repatriations, and time-sensitive access to care.
    • Act as the single point of contact (SPOC) for all emergency assistance cases, ensuring timely and effective communication with customers, vendors, and internal stakeholders.
  • Workflow Management
    • Monitor and manage workflow independently, prioritizing tasks with a high sense of urgency and responsibility.
    • Liaise directly with emergency vendors, escalating issues as required to ensure seamless case management.
  • Documentation and Reporting
    • Collate and compile medical information from multiple systems, ensuring accurate and timely documentation.
    • Review case documentation to ensure compliance with reporting requirements and industry standards.
  • Additional Duties
    • Support clinical programs and initiatives, partnering with the global clinical team to drive business growth and improvement.
    • Audit and review data capture and accuracy, identifying areas for process improvement.
    • Assist with ad-hoc requests and projects, aligning with clinical priorities and business objectives.
    Requirements
    • Proven experience in customer service, care teams, or a related field, with a minimum of 1 year in a healthcare insurance role.
    • Excellent verbal and written communication skills, with proficiency in at least two languages.
    • Demonstrated ability to work in a high-pressure environment, with a strong sense of urgency and responsibility.
    • Prior experience with salesforce, claims systems, and Microsoft Word is preferred.
    • Ability to adapt in a dynamic work environment, making decisions with minimal supervision.

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