Guest Experience Manager
hace 1 mes
Guest Experience Manager, Marbella OR UK based - I am working with a high end, specialist agent to find them a Guest Experience Manager to join the team to ensure their guests enjoy a smooth and pleasant stay in one of their handpicked private villas or haciendas. This is an amazing opportunity for an experienced candidate with a proven track record in delivering impeccable customer service and managing some of the most beautiful resorts. Paying up to £30,000.
Responsibilities
You will be responsible for ensuring the client's holiday lives up to their expectations
Deal with any issues efficiently whilst always ensuring that guests feel reassured and listened-to.
The ability to stay calm in a crisis and solve any problems quickly and efficiently.
Ad-hoc visits to villas to check brochure accuracy, service levels, general maintenance and cleanliness.
Being on hand throughout a client's stay to offer assistance.
Using your local knowledge to assist them to make reservations for restaurants and beach clubs etc.
Organising pre-arrival arrangements for clients in liaison with local concierge suppliers and villas.
Skills Required
You must be self-motivated, highly organised, and able to manage own time efficiently.
Excellent attention to detail.
Own car essential, mileage paid.
Great communicator with strong written and spoken English.
Experienced working with HNW clients always offering total discretion.
Problem solver.
Experienced CRM and Gmail user, competent with Microsoft Word and Excel.
Spanish language skills are a bonus.
Using social media to keep your finger on the pulse of the Islands activities.
Experience in travel and hospitality, or strong customer service background handling complaints.
The Small Print and the Fun stuff:
If you are based in Spain you will need to be registered self-employed in Spain, or have the right to work & address in UK.
28 days annual leave, company lifestyle package and an annual bonus scheme.
Clean driving license and own vehicle.
Travel to Spain required up to 7 days at a time, expenses covered.
Pay will be £30k per year plus.
If you have the relevant Guest Management and Concierge experience please send your CV to ******.
#J-18808-Ljbffr
-
Guest Experience Manager
hace 2 meses
Madrid, España Melia Hotels International S.A.(Meliá) A tiempo completo.Área: Guest Experience y atención al cliente"El mundo es tuyo con Meliá"El Guest Experience Manager es el máximo responsable del departamento en los hoteles del COP Madrid, velando por el cumplimiento de los estándares de producto, servicio e imagen, para la máxima satisfacción de los clientes, ofreciéndoles siempre experiencias únicas y...
-
Guest Experience Manager
hace 2 meses
Madrid, España Melia Hotels International S.A.(Meliá) A tiempo completoÁrea: Guest Experience y atención al cliente"El mundo es tuyo con Meliá"El Guest Experience Manager es el máximo responsable del departamento en los hoteles del COP Madrid, velando por el cumplimiento de los estándares de producto, servicio e imagen, para la máxima satisfacción de los clientes, ofreciéndoles siempre experiencias únicas y...
-
Experience Manager
hace 2 semanas
Madrid, Madrid, España Marriott International A tiempo completoCompany OverviewArcher Hotel Management Limited, an independent franchisee of Marriott International, Inc., operates this hotel. The franchisee is a separate entity with its own employment policies and practices.Estimated Salary: $60,000 - $80,000 per yearJob DescriptionWe are seeking an Experience Manager - Guest Services to craft exceptional experiences...
-
Guest Experience Manager to Work in Ireland
hace 6 meses
Madrid, España iNUA Collection Careers A tiempo completo**Guest Experience Manager - Make Every Stay Unforgettable!** Are you passionate about hospitality and driven to create exceptional guest experiences? Do you thrive on building relationships, exceeding expectations, and turning every interaction into a positive memory? If so, we invite you to join our team as **Guest Experience Manager** at our hotel, part...
-
Guest Experience Manager
hace 1 mes
Madrid, España Melia Hotels International S.A.(Meliá) A tiempo completo.Área: Guest Experience y atención al cliente"El mundo es tuyo con Meliá"Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.Es realizar uno de los viajes más apasionantes de tu...
-
Guest Experience Representative
hace 2 semanas
Madrid, Madrid, España Marriott International, Inc A tiempo completo**Job Summary:**We are seeking a skilled Guest Experience Agent to join our team at The Madrid EDITION. As a Guest Experience Agent, you will be responsible for delivering exceptional guest service and ensuring that all guests have a memorable stay with us.**Key Responsibilities:**Answer and process all guest requests, questions, or concerns via telephone,...
-
Luxury Guest Experience Ambassador
hace 2 semanas
Madrid, Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons Hotels and Resorts:We are a collective of individuals who strive for excellence, pushing ourselves to new heights and treating each other with respect. Our team members around the world create unforgettable experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.At Four Seasons, we believe in...
-
Guest Experience Ambassador
hace 4 semanas
Madrid, Madrid, España Marriott International A tiempo completoJob Summary: As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our hotel is memorable and enjoyable.Key Responsibilities:• Respond to guest inquiries and resolve issues in a timely and professional manner• Collaborate with colleagues to develop and implement...
-
Guest Experience Manager
hace 2 meses
Madrid, España Melia Hotels International A tiempo completo**_“El mundo es tuyo con Meliá”_** Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global Es realizar uno de los viajes más apasionantes de tu vida, un viaje en el que la...
-
Assistant Guest Experience Manager
hace 5 meses
Madrid, España Hyatt Centric Gran Via Madrid A tiempo completoSummary - Qué harás en tu día a día con nosotros? - Fidelizar y crear experiências únicas en nuestros clientes ofreciéndoles presencia, dedicación y un trato personalizado. - Ser una fuente de información para los huéspedes sobre diversos temas como medios de transporte, asesoramiento de planes para hacer en la ciudad o recomendaciones de...
-
Guest Experience Liaison
hace 4 semanas
Madrid, Madrid, España Marriott International A tiempo completoAs a Guest Experience Agent, you will play a vital role in ensuring the comfort and satisfaction of our guests. Your primary responsibility will be to answer, record, and process all guest requests, questions, or concerns via various communication channels.Key ResponsibilitiesOperate the telephone switchboard and process guest requests for wake-up calls,...
-
Guest Experience Agent
hace 4 semanas
Madrid, España Four Seasons Hotels And Resorts A tiempo completo.About Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Guest Experience Agent
hace 4 semanas
Madrid, España Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Luxury Guest Experience Coordinator
hace 3 semanas
Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completoAbout Four Seasons Hotel MadridLocated in the heart of the capital, our hotel is a historic landmark with modern energy. With seven heritage buildings transformed into one dynamic destination, we offer an unparalleled luxury experience for locals and guests alike.The RoleWe are seeking a skilled Luxury Guest Experience Coordinator to join our team. As the...
-
Assistant Guest Experience Manager
hace 4 meses
Madrid, España Hyatt Centric Gran Via Madrid A tiempo completoSummary- Qué harás en tu día a día con nosotros?- Fidelizar y crear experiências únicas en nuestros clientes ofreciéndoles presencia, dedicación y un trato personalizado.- Ser una fuente de información para los huéspedes sobre diversos temas como medios de transporte, asesoramiento de planes para hacer en la ciudad o recomendaciones de...
-
Guest Experience Agent
hace 4 semanas
Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Hotel Guest Experience Specialist
hace 2 semanas
Madrid, Madrid, España Marriott International, Inc A tiempo completoExperience the magic of delivering exceptional hotel guest experiences as a Room Attendant with Marriott International, Inc. in Madrid, Spain.We are seeking an experienced and enthusiastic individual to join our Housekeeping & Laundry team in providing top-notch service to our discerning guests.About the Role:This is an exciting opportunity to work with a...
-
Guest Experience Manager
hace 1 mes
Madrid, España Bless Hotel Madrid A tiempo completo.Descripción:Situado en la sofisticada Milla de Oro, a pie de las tiendas más exclusivas del barrio de Salamanca, BLESS Hotel Madrid es la nueva marca de gran lujo 5 estrellas, creada por la cadena hotelera Palladium Hotel Group, con más de 50 años en el sector de la hostelería y con hoteles en los mejores destinos del mundo: España, Italia, República...
-
Guest Experience Ambassador
hace 4 semanas
Madrid, Madrid, España Marriott International A tiempo completoJob SummaryAs a Guest Experience Agent with Marriott International, you will be the face of our brand, providing exceptional service to our guests and ensuring their stay with us is nothing short of unforgettable. Your role will involve answering guest requests, questions, and concerns via various communication channels, including telephone, email, and chat....
-
Guest Experience Agent
hace 5 meses
Madrid, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...