Guest Experience Liaison

hace 3 semanas


Madrid, Madrid, España Marriott International A tiempo completo

As a Guest Experience Agent, you will play a vital role in ensuring the comfort and satisfaction of our guests. Your primary responsibility will be to answer, record, and process all guest requests, questions, or concerns via various communication channels.

Key Responsibilities
  • Operate the telephone switchboard and process guest requests for wake-up calls, connecting and directing calls to the appropriate extension as needed.
  • Receive, record, and relay messages accurately, logging all guest requests or issues into the computer and contacting the appropriate individual or department when necessary.
  • Provide guests with information about room features, property amenities, and local areas of interest, assisting with accessing the internet and guestroom entertainment when requested.
  • Process room service orders, answer questions on menu selection, and record transactions in the point-of-sale system.

Additional responsibilities will include following all company policies and procedures, maintaining confidentiality of proprietary information, and protecting company assets. You will also be expected to provide exceptional customer service, welcoming and acknowledging guests according to company standards, anticipating and addressing their service needs, and thanking them with genuine appreciation.

Requirements
  • High school diploma or equivalent related work experience preferred.
  • No supervisory experience required.
  • No license or certification required.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


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