Luxury Guest Experience Coordinator

hace 1 mes


Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completo

About Four Seasons Hotel Madrid
Located in the heart of the capital, our hotel is a historic landmark with modern energy. With seven heritage buildings transformed into one dynamic destination, we offer an unparalleled luxury experience for locals and guests alike.

The Role
We are seeking a skilled Luxury Guest Experience Coordinator to join our team. As the first point of contact for our guests, this role plays a vital part in ensuring their arrival and departure experience is smooth and memorable. The Luxury Guest Experience Coordinator will work closely with the Front Office Team to provide exceptional service, exceeding guest expectations at every turn.

Main Responsibilities
• Assist in checking in guests efficiently and friendly manner, using guest name whenever possible
• Respond to guest inquiries and resolve any issues promptly
• Collaborate with the Front Desk Agents to ensure seamless communication and coordination
• Maintain high levels of customer satisfaction through proactive engagement and problem-solving

Requirements
To be successful in this role, you will need:
1. Excellent communication and interpersonal skills
2. Ability to work under pressure in a fast-paced environment
3. Strong attention to detail and organizational skills
4. Familiarity with luxury hospitality industry and its standards

Benefits
We offer a competitive salary range of $40,000 - $55,000 per annum, depending on experience, as well as opportunities for professional growth and development within our global network. If you are passionate about delivering exceptional guest experiences and working in a dynamic, luxury environment, please apply now.



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