Experience Manager
hace 1 semana
Company Overview
Archer Hotel Management Limited, an independent franchisee of Marriott International, Inc., operates this hotel. The franchisee is a separate entity with its own employment policies and practices.
Estimated Salary: $60,000 - $80,000 per year
Job Description
We are seeking an Experience Manager - Guest Services to craft exceptional experiences for our guests. As a role model, you will influence colleagues and internal resources to build long-term loyalty with guests. Your responsibilities will include responding to guest inquiries, providing information about property amenities and services, and arranging special requests. You will also collaborate with management to develop and implement ideas to improve the guest experience.
Key Responsibilities:
- Respond to guest inquiries and follow up to ensure satisfaction
- Provide information about property amenities, services, room features, and local attractions
- Arrange special requests and contact relevant departments as needed
- Collaborate with management to develop and implement ideas to improve the guest experience
Required Skills and Qualifications
To be successful in this role, you will need a Bachelor's degree in Hospitality or Business Administration. Proficiency in Spanish and English is required, and other languages are highly valued. Previous experience working in a similar position and supervisory experience are preferred.
Preferred Qualifications:
- Bachelor's degree in Hospitality or Business Administration
- Spanish and English proficiency; other languages highly valued
- 2+ years of experience in a similar position
- 1+ year of supervisory experience
Benefits
This company is an equal opportunity employer. We offer competitive salaries and benefits packages to our employees.
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