Guest Experience Representative
hace 6 días
**Job Summary:**
We are seeking a skilled Guest Experience Agent to join our team at The Madrid EDITION. As a Guest Experience Agent, you will be responsible for delivering exceptional guest service and ensuring that all guests have a memorable stay with us.
**Key Responsibilities:**
- Answer and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate the telephone switchboard, process guest requests for wake-up calls, and connect calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into the computer and follow up with guests to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
**Requirements:**
To be successful in this role, you will need:
- A high school diploma or G.E.D. equivalent.
- No related work experience is required, but a passion for delivering exceptional guest service is essential.
- The ability to work in a fast-paced environment and maintain confidentiality of proprietary information.
- A strong commitment to providing excellent customer service and resolving guest complaints in a professional manner.
**Compensation:**
The estimated annual salary for this position is approximately €32,500 - €42,000, depending on experience and qualifications.
**Benefits:**
We offer a range of benefits, including comprehensive health insurance, retirement savings plan, and opportunities for career advancement.
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