Guest Experience Representative

hace 2 meses


Madrid, Madrid, España Marriott International, Inc A tiempo completo

**Job Summary:**

We are seeking a skilled Guest Experience Agent to join our team at The Madrid EDITION. As a Guest Experience Agent, you will be responsible for delivering exceptional guest service and ensuring that all guests have a memorable stay with us.

**Key Responsibilities:**

  • Answer and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
  • Operate the telephone switchboard, process guest requests for wake-up calls, and connect calls to the appropriate extension.
  • Receive, record, and relay messages accurately.
  • Log all guest requests or issues into the computer and follow up with guests to ensure their request has been resolved to their satisfaction.
  • Provide information to guests about room features, property amenities, and local areas of interest.

**Requirements:**

To be successful in this role, you will need:

  • A high school diploma or G.E.D. equivalent.
  • No related work experience is required, but a passion for delivering exceptional guest service is essential.
  • The ability to work in a fast-paced environment and maintain confidentiality of proprietary information.
  • A strong commitment to providing excellent customer service and resolving guest complaints in a professional manner.

**Compensation:**

The estimated annual salary for this position is approximately €32,500 - €42,000, depending on experience and qualifications.

**Benefits:**

We offer a range of benefits, including comprehensive health insurance, retirement savings plan, and opportunities for career advancement.



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