Guest Experience Representative
hace 2 meses
**Job Summary:**
We are seeking a skilled Guest Experience Agent to join our team at The Madrid EDITION. As a Guest Experience Agent, you will be responsible for delivering exceptional guest service and ensuring that all guests have a memorable stay with us.
**Key Responsibilities:**
- Answer and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
- Operate the telephone switchboard, process guest requests for wake-up calls, and connect calls to the appropriate extension.
- Receive, record, and relay messages accurately.
- Log all guest requests or issues into the computer and follow up with guests to ensure their request has been resolved to their satisfaction.
- Provide information to guests about room features, property amenities, and local areas of interest.
**Requirements:**
To be successful in this role, you will need:
- A high school diploma or G.E.D. equivalent.
- No related work experience is required, but a passion for delivering exceptional guest service is essential.
- The ability to work in a fast-paced environment and maintain confidentiality of proprietary information.
- A strong commitment to providing excellent customer service and resolving guest complaints in a professional manner.
**Compensation:**
The estimated annual salary for this position is approximately €32,500 - €42,000, depending on experience and qualifications.
**Benefits:**
We offer a range of benefits, including comprehensive health insurance, retirement savings plan, and opportunities for career advancement.
-
**Guest Experience Ambassador**
hace 1 mes
Madrid, Madrid, España Sonder A tiempo completoAbout the RoleAt Sonder, we're revolutionizing hospitality to make a world of better stays open to all. Each of our properties has a bespoke design, featuring a mix of rooms, suites, and apartments. Our mobile app enables guests to effortlessly navigate their stay, from check-in to checkout. We're seeking someone who embodies hospitality operations and is...
-
Guest Experience Ambassador
hace 4 semanas
Madrid, Madrid, España Marriott International A tiempo completoCompany Overview: Marriott International is a hospitality leader that's passionate about delivering exceptional experiences to our guests. Our hotels are designed to be vibrant hubs where people can connect, relax, and recharge.Job Summary:We're seeking a Guest Experience Ambassador to join our team at Aloft Hotels. This role involves creating memorable...
-
Luxury Guest Experience Specialist
hace 2 semanas
Madrid, Madrid, España Royal Caribbean Group A tiempo completo**Job Overview**The Royal Caribbean Group is seeking a highly skilled and experienced Concierge to join our team. As a key member of the Guest Relations department, you will be responsible for delivering exceptional guest experiences, exceeding hospitality industry standards, and embodying the brand's commitment to personalized service.**Key...
-
Personalized Guest Experience Liaison
hace 4 semanas
Madrid, Madrid, España Royal Caribbean Group A tiempo completoThe Royal Caribbean Group is seeking a highly skilled Personalized Guest Experience Liaison to join our team. This individual will be responsible for delivering exceptional service to our guests, ensuring their stay with us is seamless and memorable.Key Responsibilities:• Provide personalized attention to guests, anticipating their needs and exceeding...
-
Luxury Guest Experience Director
hace 1 mes
Madrid, Madrid, España Five Hotels And Resorts A tiempo completoCompany OverviewFIVE Hotels And Resorts is a world-renowned luxury hotel group that redefines the concept of five-star hospitality. With a strong commitment to innovation and excellence, FIVE continues to set new standards in the industry.Job SummaryWe are seeking an exceptional Guest Experience Manager to join our front office team at one of our...
-
Hotel Guest Experience Manager
hace 3 semanas
Madrid, Madrid, España Barceló Group A tiempo completoAbout UsAt Barceló Group, we are a family-owned company with over 90 years of experience in the hospitality industry. We have grown to become one of the top 30 hotel chains in the world, with 270 urban and resort hotels in 24 countries.Our MissionWe strive to deliver exceptional guest experiences that exceed our customers' expectations. Our team is...
-
Luxury Guest Experience Ambassador
hace 2 semanas
Madrid, Madrid, España Royal Caribbean Group A tiempo completoOverview:">Celebrity Cruises, a part of the esteemed Royal Caribbean Group, invites applications for the role of Jr Guest Relations Officer. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring that every moment on board is memorable and enjoyable.Salary: The annual salary for this position ranges from...
-
Luxury Guest Experience Coordinator
hace 2 días
Madrid, Madrid, España Royal Caribbean Group A tiempo completoAbout the RoleThe Concierge is a vital part of our Guest Relations team, responsible for delivering exceptional service to our valued guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key Responsibilities:Act as the primary contact and advocate for all guests, particularly those on the V.I.P...
-
Luxury Guest Experience Coordinator
hace 1 mes
Madrid, Madrid, España Sonder A tiempo completoAbout SonderSonder is revolutionizing the hospitality industry by offering a unique and personalized experience to its guests. Each property is carefully designed to provide a one-of-a-kind stay, with a mix of rooms, suites, and apartments that cater to different tastes and preferences.The company's mobile app allows guests to navigate their stay seamlessly,...
-
Luxury Guest Experience Director
hace 2 semanas
Madrid, Madrid, España Five Hotels And Resorts A tiempo completo**A Rewarding Opportunity with FIVE Hotels and Resorts** We are seeking a seasoned Guest Experience Manager to join our dynamic team at FIVE Hotels and Resorts. As a key member of our Front Office Team, you will be responsible for delivering exceptional guest experiences across our award-winning lifestyle destinations. **About the Role**FIVE Hotels and...
-
Exceptional Guest Experience Coordinator
hace 3 semanas
Madrid, Madrid, España Sonder A tiempo completoAbout SonderSonder is revolutionizing hospitality by making better stays open to all. With bespoke properties, each featuring a unique mix of rooms, suites, and apartments, we aim to provide guests with an effortless experience from check-in to checkout.Meet the TeamWe're seeking a highly motivated Front Desk Hospitality Agent to join our team. As the face...
-
Director of Rooms and Guest Experience
hace 4 semanas
Madrid, Madrid, España Corecruitment A tiempo completoWe are looking for a Hotel Executive in Charge of Hospitality to oversee the day-to-day operations of our luxury boutique hotel in Madrid. This is a fantastic opportunity for someone who is passionate about delivering exceptional guest experiences and has a proven track record in leading high-performing teams.About the RoleIn this key leadership position,...
-
Luxury Hotel Guest Experience Manager
hace 10 horas
Madrid, Madrid, España Hotel Mandarin Oriental Ritz, Madrid A tiempo completoAbout UsMandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. We have a long history of delivering exceptional guest experiences, and we're looking for talented individuals to join our team.Our TeamWe have over 350 colleagues working together to provide unforgettable stays for our...
-
Customer Experience Representative
hace 3 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoAbout Wibit Consulting & Services (Wibitcs)Our client, a renowned BPO with an exceptional employee satisfaction record, is looking for skilled Customer Care Specialists to join their team remotely in Hungary. As a German-speaking representative, you will be supporting users of a leading rental booking search engine, addressing technical issues and enhancing...
-
Guest Service Ambassador
hace 1 mes
Madrid, Madrid, España Bob W Uk A tiempo completoAbout Bob W UkBob W Uk is a fast-growing aparthotel brand providing an authentic 5-star experience to every single guest at scale while leading the world's transition to sustainable hospitality. We combine the best of both worlds in our climate-neutral apartments across Europe's coolest neighbourhoods.We are building the technology to give every guest a...
-
Exceptional Guest Service Ambassador
hace 1 mes
Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons: A leader in luxury hospitality, we strive to create unforgettable experiences for our guests. Our team is passionate about delivering exceptional service and exceeding expectations.Job Title: Exceptional Guest Service AmbassadorWe are currently seeking an experienced Guest Experience Agent to join our team at Four Seasons Hotel Madrid....
-
Luxury Guest Experience Specialist
hace 3 semanas
Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons Hotels and Resorts: As a luxury hospitality leader, we strive to deliver exceptional guest experiences through our people. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a commitment to luxury with genuine heart.We believe in recognizing familiar faces, welcoming new...
-
Customer Experience Ambassador
hace 3 semanas
Madrid, Madrid, España Royal Caribbean Group A tiempo completoAbout Us: Royal Caribbean Group is a leading cruise company that offers unparalleled experiences to its guests. We are committed to providing exceptional service and creating unforgettable memories for our passengers.Job Summary: As a Jr Guest Relations Officer, you will be the face of our brand, responsible for delivering impeccable customer service and...
-
Exceptional Guest Service Ambassador
hace 4 semanas
Madrid, Madrid, España Bob W Uk A tiempo completo**Company Overview**Bob W Uk is a fast-growing aparthotel brand that provides an authentic 5-star experience to every single guest at scale while leading the world's transition to sustainable hospitality. Our climate-neutral apartments cater to the 21st-century traveller who wants it all: the consistent quality of a hotel and the authentic flair of a...
-
Hotel Ambassador
hace 4 semanas
Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completoImmerse yourself in a world of luxury and excellence as a Hotel Ambassador with Four Seasons Hotels Ltd. Our esteemed establishment is renowned for providing unparalleled hospitality experiences, and we are seeking a highly skilled individual to join our team.About Four Seasons: As a leading luxury hotel chain, Four Seasons is committed to delivering...