Exceptional Guest Service Ambassador

hace 2 semanas


Madrid, Madrid, España Bob W Uk A tiempo completo

**Company Overview**

Bob W Uk is a fast-growing aparthotel brand that provides an authentic 5-star experience to every single guest at scale while leading the world's transition to sustainable hospitality. Our climate-neutral apartments cater to the 21st-century traveller who wants it all: the consistent quality of a hotel and the authentic flair of a short-stay rental.

**Job Description**

We are seeking an Exceptional Guest Service Ambassador to join our team in Estonia or Spain, including the Spanish islands. As a key member of our Guest Success team, you will work on shifts (including evenings and weekends) to support our daily activities. Your primary focus will be on creating loyal guests and gathering valuable feedback, contributing to product improvements, and sharing ideas to enhance the quality of our service.

**Key Responsibilities:**

  • Work on shifts (including evenings and weekends) to support the Guest Success team in their daily activities
  • Create loyal guests and gather valuable feedback
  • Contribute to product improvements
  • Share ideas to enhance the quality of the Bob W service
  • Respond to guest reviews using various OTA channels
  • Assist guests and resolve their issues through phone, emails, and chat
  • Collaborate closely with local Operations Specialists to ensure efficient day-to-day processes
  • Work closely with other teams to deliver an exceptional guest experience

**Requirements:**

  • Top-notch oral and written communication skills in English and Finnish. Any extra language is a plus.
  • Obsessed with amazing guest service and has a natural desire to always go above and beyond to exceed customers' expectations and make each stay memorable.
  • Goal-oriented and is a pro in conflict management (or wants to become one).
  • Tech-savvy and ready to acquire new information/software skills quickly.
  • Ready to work evening shifts and on weekends.

**Salary:** The estimated salary for this role is approximately €25,000 - €35,000 per year, depending on your level of experience and qualifications. We offer flexibility in working during shifts around the clock, including night shifts and weekends.

**Benefits:**

  • Flexibility in working during shifts around the clock, including night shifts and weekends
  • A chance to work with a dynamic and growing company that prioritizes sustainability
  • Ongoing training and development opportunities to enhance your skills and career prospects

**What We Offer:**

At Bob W Uk, we believe in providing an exceptional guest experience and supporting our employees to grow and develop in their careers. If you are passionate about delivering outstanding service and have the required skills and qualifications, we encourage you to apply for this exciting opportunity.



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