Luxury Guest Experience Director

hace 4 días


Madrid, Madrid, España Five Hotels And Resorts A tiempo completo

**A Rewarding Opportunity with FIVE Hotels and Resorts**

 

We are seeking a seasoned Guest Experience Manager to join our dynamic team at FIVE Hotels and Resorts. As a key member of our Front Office Team, you will be responsible for delivering exceptional guest experiences across our award-winning lifestyle destinations.

 

**About the Role**

FIVE Hotels and Resorts is a pioneering hospitality group that redefines luxury travel. With a passion for innovation and excellence, we strive to create unforgettable experiences for our guests. As a Guest Experience Manager, you will play a crucial role in ensuring that every guest interaction is nothing short of sensational.

 

**Key Responsibilities**

• Greet and escort VIPs upon arrival and departure, ensuring meticulous planning and flawless execution of 'FIVE-Styled' hospitality.
 
• Verify and complete credit and payment processes for all guests at check-in, maintaining precise and regulated financial control.
 
• Keep the Front Office Manager updated on critical matters, fostering operational excellence and seamless communication.

 

**Requirements**

To succeed in this role, you will need:

  • A proven track record of 1-2 years in a luxury hotel environment in a guest relations manager role, delivering exceptional guest experiences synonymous with FIVE's award-winning service quality.
  • Excellent communication and interpersonal skills, with fluency in English and Spanish, leveraging strong verbal and written skills.
  • The legal right to work in Europe, including any required visas or work permits, in full compliance with local regulations.
  • Exceptional skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.
  • The ability to focus on guests' needs, with a calm and courteous attitude that reflects the 'vibe at FIVE.'

 

**What We Offer**

In return for your hard work and dedication, you can expect:

  • An estimated salary of €45,000 - €60,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

 

**Location**

This role is based in one of our European locations, which offers a unique blend of culture, history, and entertainment. Enjoy the vibrant atmosphere, stunning architecture, and world-class amenities that our location has to offer.

 

**Language**

We operate primarily in English, with Spanish also being spoken by our staff. If you are fluent in both languages, you will have a significant advantage in this role.

 

Please note that this job description is a general overview of the role and does not include all the responsibilities and requirements. We reserve the right to modify or add to this job description as necessary.



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