Luxury Guest Experience Specialist

hace 5 días


Madrid, Madrid, España Four Seasons Hotels And Resorts A tiempo completo

About Four Seasons Hotels and Resorts: As a luxury hospitality leader, we strive to deliver exceptional guest experiences through our people. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a commitment to luxury with genuine heart.

We believe in recognizing familiar faces, welcoming new ones, and treating everyone we meet with the same respect and kindness that we would like to receive ourselves. Whether you work with us or stay with us, we aim to create lasting impressions that will stay with you for a lifetime. This comes from our belief that life is richer when we truly connect with others and the world around us.

Four Seasons Hotel Madrid is a historic landmark with modern energy. Located in the heart of the capital, seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, we bring a new level of luxury and service to locals and guests alike.

The Role of Door Attendant: We are seeking a skilled Door Attendant to join our team. As part of our Guest Services Team, this role is crucial in ensuring our guests have an exceptional experience from start to finish. Stationed at the door stand outside the hotel, the Door Attendant greets each guest by name upon arrival and departure, loads and unloads luggage, and assists with general inquiries about the hotel and local area.

Key Responsibilities:

  • Provide a warm welcome to guests, addressing them by name
  • Unload and load luggage from vehicles
  • Assist guests with inquiries about the hotel and local area
  • Maintain a clean and tidy lobby and luggage storage area

Requirements:

  • Excellent grooming and a positive attitude
  • Strong interpersonal skills and ability to multitask
  • Attention to detail and problem-solving skills
  • Ability to stand for 8 hours per shift, including under inclement weather
  • Lift and push weight as required
  • Previous experience as a Door Attendant preferred
  • Knowledge of the local area is desirable
  • Fluency in English and Spanish is essential

Estimated Salary Range: €30,000 - €45,000 per annum, depending on experience



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