Luxury Guest Services Coordinator
hace 4 días
**Job Summary:**
We are seeking a skilled Luxury Guest Services Coordinator to join our team at The Madrid EDITION. In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded.
Key Responsibilities:
- Answer and respond to guest inquiries, requests, and concerns via various communication channels.
- Operate the telephone switchboard, process wake-up calls, and connect guests with relevant extensions.
- Receive, record, and relay messages accurately, and log all guest requests or issues into the computer system.
- Contact the appropriate team members or departments to resolve guest issues and follow up to ensure satisfaction.
- Provide information on room features, property amenities, and local attractions to guests.
- Process room service orders, answer questions about menu selections, and record transactions in the point-of-sale system.
- Assist guests with accessing internet and guestroom entertainment.
Requirements:
To be successful as a Luxury Guest Services Coordinator, you should possess excellent communication and interpersonal skills, a strong attention to detail, and the ability to work well under pressure. You should also be proficient in using technology and have a basic understanding of sales principles.
What We Offer:
In addition to a competitive salary, we offer a range of benefits, including medical, dental, and vision insurance, a 401(k) plan, and opportunities for professional growth and development.
Estimated Salary: €28,000 - €38,000 per annum, depending on experience.
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