Luxury Guest Experience Director

hace 6 horas


Madrid, Madrid, España Five Hotels And Resorts A tiempo completo

Company Overview
FIVE Hotels And Resorts is a world-renowned luxury hotel group that redefines the concept of five-star hospitality. With a strong commitment to innovation and excellence, FIVE continues to set new standards in the industry.

Job Summary
We are seeking an exceptional Guest Experience Manager to join our front office team at one of our award-winning lifestyle destinations. As a key member of our team, you will be responsible for delivering exceptional experiences to our discerning guests and exceeding their expectations in every way possible.

Key Responsibilities
- Greet and escort VIPs upon arrival and departure, ensuring meticulous planning and flawless execution of personalized arrangements
- Verify and complete credit and payment processes for all guests at check-in, maintaining precise financial control
- Communicate effectively with fellow team members and departments to ensure seamless guest experience

Requirements
- 1-2 years of experience in a luxury hotel environment, preferably in a similar role
- Excellent communication and interpersonal skills, with fluency in English and Spanish
- Ability to focus on guest needs, maintain a calm and courteous attitude, and demonstrate a deep understanding of industry regulations
- Strong knowledge of guest services, hotel amenities, local attractions, and industry trends

What We Offer
- Competitive salary: €45,000 - €60,000 per annum (dependent on experience)
- Opportunity to work with a leading luxury hotel group and contribute to its ongoing success
- Comprehensive training and development program to enhance your skills and knowledge
- Collaborative and dynamic work environment with a team of like-minded professionals

About You
We are looking for a driven self-starter with excellent leadership and organizational skills, who can conceptualize and implement innovative solutions in a fast-paced environment. If you have a keen eye for detail, a proactive approach to task execution, and a genuine passion for delivering exceptional guest experiences, we encourage you to apply.



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