Luxury Hotel Operations Director
hace 13 horas
About Us
Mandarin Oriental Hotel Group Limited is a renowned hospitality brand with a rich heritage of luxury and excellence. With a presence in 20 countries and territories, our group operates 30 hotels and eight residences, each showcasing our unique blend of oriental charm and sophistication.
Our Culture
We are committed to delivering exceptional guest experiences, driven by a passion for service and a dedication to operational excellence. Our teams work tirelessly to ensure seamless transitions from pre-opening to post-launch, setting the stage for unforgettable stays.
The Role
We seek an experienced Luxury Hotel Operations Director to join our executive committee during the pre-opening period. As a strategic leader, you will oversee Rooms Operations, Spa Operations, Food & Beverage Operations, Engineering & Security Operations, and assume General Manager responsibilities in their absence. Your hands-on approach will ensure direction, monitoring, and improvement of the entire guest experience.
Main Responsibilities
- Oversee the overall operation of the hotel across Food & Beverage, Rooms, Spa, Engineering, and Security departments
- Implement and maintain operational standards, driving continuous improvement
- Collaborate with the Learning & Development Manager to develop and update training plans, aligning with hotel KPIs, guest feedback, and service audits results
- Handle guest complaints, ensuring timely resolution of service standards
- Develop and implement strategies to enhance guest services and colleague productivity
- Execute operational and strategic initiatives, providing feedback and alternatives as needed
- Prepare strategic business plans for the hotel, focusing on operations
- Develop lower and middle management executives through coaching, mentoring, and communication
Requirements
- Proven track record in hotel operations, preferably in a senior leadership role
- Strong knowledge of operational standards and best practices
- Excellent leadership, communication, and problem-solving skills
- Ability to work collaboratively with cross-functional teams
Compensation
This position comes with a competitive salary of $120,000 - $150,000 per annum, reflecting your expertise and experience in luxury hotel operations. We offer a comprehensive benefits package, including health insurance, retirement savings, and opportunities for professional growth and development.
Working Conditions
This role requires flexibility, with a schedule that includes days, nights, holidays, and weekends to ensure coverage in the absence of the General Manager. You will be responsible for driving FLHSS&E initiatives while working closely with peers on the Executive Committee. By joining our team, you will become part of a dynamic organization committed to excellence and innovation.
How to Apply
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