Strategic Hotel Operations Director

hace 23 horas


Madrid, Madrid, España Grupo Smartrental A tiempo completo

At Grupo Smartrental, we are seeking a highly skilled and experienced Strategic Hotel Operations Director to join our team. This is an excellent opportunity for a motivated professional to take on a challenging role in a dynamic environment.

About the Role:

The Strategic Hotel Operations Director will be responsible for planning, directing, and coordinating the operations of all hotels within the assigned geographical area. This includes ensuring performance improvement, productivity, efficiency, and profitability through effective methods and strategies.

Key Responsibilities:

  • Leading and managing daily hotel operations, including budgeting, strategic planning, and compliance with company policies.
  • Overseeing service quality levels, operational efficiency, guest satisfaction, and service compliance.
  • Identifying operational performance gaps and implementing corrective measures.
  • Partnering closely with the Chief Operating Officer (COO) to align with departmental guidelines and priorities.
  • Implementing and managing the hotel's daily quality process, including goal communication and team empowerment.
  • Monitoring and developing team member performance, particularly hotel managers.
  • Controlling operating expenses and proposing corrective initiatives.
  • Monitoring Profit and Loss (P&L) and STR reports.
  • Updating policies and procedures for hotels in the assigned area in line with company strategy.
  • Conducting audits of hotels and setting improvement plans as needed.
  • Identifying and developing talent in collaboration with the Human Resources department.
  • Quality of Service Management: Analyzing results and developing improvement action plans to enhance service quality.
  • Communication and Asset Visits: Communicating effectively with hotel directors, Central Office, and COO, while promoting a positive work environment.
  • (Pre)opening New Hotels: Coordinating pre-opening operations, preparing budgets, and implementing SOPs for new hotels.

Requirements:

  • Hospitality Management or equivalent work experience.
  • 5 years' experience with international hotel chains.
  • 2 years of multi-property management experience.
  • Knowledge of Property Management Systems (PMS) and Point of Sale (POS).
  • Fluent in Spanish and English; additional languages are a plus.
  • Driving license B.
  • Flexibility to travel.

What We Offer:

  • A competitive salary of approximately $60,000 - $80,000 per year.
  • Possibility of professional development and growth within an expanding company.
  • Discounts in our hotels and other benefits.

About Us:

Grupo Smartrental is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector. Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs.



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