International Operations Director
hace 4 semanas
Job Title: International Operations Director
About the Role:
The International Operations Director is responsible for planning, directing, and coordinating the operations of all the hotels in the assigned geographical area. This role ensures and improves performance, productivity, efficiency, and profitability through effective methods and strategies.
Key Responsibilities:
Leading, directing, and managing daily hotel operations via hotel directors, including yearly budgeting and forecasting, strategic planning, and performance reviews.
Coordinating capital improvements and property improvement plans, responding to guest inquiries, and resolving concerns.
Overseeing service quality levels, operational efficiency, guest satisfaction, SOPs, and service compliance, including financial measurements and auditing.
Identifying operational performance gaps and implementing measures to correct deficiencies.
Partnering closely with the COO and working according to departmental guidelines and priorities.
Requirements:
Hospitality Management or equivalent work experience.
5 years' experience with international hotel chains.
2 years of multi-property management experience.
Knowledge of PMS and POS.
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