International Operations Director

hace 4 semanas


Madrid, Madrid, España Smartrental A tiempo completo

International Operations Director

SmartRental Group is a dynamic company dedicated to property management for the tourism and catering sector. Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs.

As the International Operations Director, you will be responsible for planning, directing, and coordinating the operations of all hotels in the assigned geographical area. This includes ensuring and improving performance, productivity, efficiency, and profitability through effective methods and strategies.

Key Responsibilities:

  • Lead and manage daily hotel operations, including hotel yearly budgeting and forecasting, strategic planning, and managing performance reviews.
  • Coordinate capital improvements and property improvement plans, respond to guest inquiries, and resolve concerns.
  • Oversee service quality levels, operational efficiency, guest satisfaction, SOPs, and service compliance, including financial measurements and auditing.
  • Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies.
  • Partner closely with the COO and work according to departmental guidelines and priorities.

Requirements:

  • Hospitality Management or equivalent work experience.
  • 5 years' experience with international hotel chains.
  • 2 years of multi-property management experience.
  • Knowledge of PMS and POS.
  • Fluent in Spanish and English, additional languages are a plus.
  • Driving license B.

What We Offer:

  • Competitive salary.
  • Possibility of professional development and growth within an expanding company.
  • Discounts in our hotels and other benefits.


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