International Director of Operations

hace 4 semanas


Madrid, Madrid, España Smartrental A tiempo completo

Smart Rental Group is a dynamic company dedicated to the operation and management of properties for the tourism and catering sector.

We aim to be the European leader in the market, providing diverse solutions adapted to all accommodation needs.

Our portfolio includes brands such as Smart Rental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.

The International Regional Director of Operations is responsible for planning, directing, and coordinating the operations of all the hotels in the assigned geographical area.

This role ensures and improves performance, productivity, efficiency, and profitability through effective methods and strategies.

Key Responsibilities:

  • Leading, directing, and managing daily hotel operations via hotel directors.
  • Overseeing hotel yearly budgeting and forecasting, strategic planning, and managing performance reviews.
  • Implementing and complying with company policies and standards.
  • Coordinating capital improvements and property improvement plans.
  • Responding to guest inquiries and resolving concerns.
  • Overseeing service quality levels, operational efficiency, guest satisfaction, SOPs, and service compliance.
  • Identifying operational performance, productivity, and efficiency gaps and implementing corrective measures.
  • Partnering closely with the COO and working according to departmental guidelines.
  • Monitoring and developing team member performance, particularly hotel managers.
  • Controlling operating expenses and proposing corrective initiatives.
  • Monitoring PLs and STR reports.

Management Systems:

  • Updating policies and procedures for hotels in the assigned geographical area in line with company strategy.
  • Unifying management systems criteria for all hotels in the assigned geographical area.
  • Conducting audits of hotels and setting up improvement plans.
  • Responsible for overall forecast of purchasing needs.
  • Identifying and developing talents in collaboration with the HR department.

Quality of Service Management:

  • Analyzing results and developing improvement action plans.
  • Establishing areas of improvement.
  • Implementing strategies to improve scores.
  • Effectively coordinating and communicating with the COO.

Communication and Asset Visits:

  • Communicating effectively with hotel directors, Central Office, and COO.
  • Visiting hotels and managing teams to promote a positive work environment.
  • Conducting 1-1 meetings with direct reports to support and guide them.

New Hotels:

  • Coordinating preopening operations of new hotels in the assigned geographical area.
  • Preparing operational and payroll budgets for new hotels.
  • Implementing SOPs and delivering on established goals.
  • Selecting new hotel directors and key positions with HR.
  • Supporting the Business Development department in finding new hotel projects.

We are looking for a candidate with Hospitality Management or equivalent work experience, 10 years' experience with international hotel chains, and 5 years of multi-property management experience.

Knowledge of PMS and POS is required. Fluent in Spanish and English; additional languages are a plus. A driving license B and flexibility to travel are also necessary.

We offer a competitive salary, possibilities for professional development and growth within an expanding company, and discounts in our hotels and other benefits.



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