International Director of Operations

hace 4 semanas


Madrid, Madrid, España Smartrental A tiempo completo
Job Description:

As the International Director of Operations, you will be responsible for planning, directing, and coordinating the operations of all hotels in the assigned geographical area. Your primary goal will be to ensure and improve performance, productivity, efficiency, and profitability through effective methods and strategies.

Key Responsibilities:

Leading, directing, and managing daily hotel operations via hotel directors.
Overseeing hotel yearly budgeting and forecasting, strategic planning, and managing performance reviews.
Implementing and complying with company policies and standards.
Coordinating capital improvements and property improvement plans.
Responding to guest inquiries and resolving concerns.
Overseeing service quality levels, operational efficiency, guest satisfaction, SOPs, and service compliance.
Identifying operational performance, productivity, and efficiency gaps and implementing corrective measures.
Partnering closely with the COO and working according to departmental guidelines.
Monitoring and developing team member performance, particularly hotel managers.
Controlling operating expenses and proposing corrective initiatives.
Monitoring PLs and STR reports.

Management Systems:

Updating policies and procedures for hotels in the assigned geographical area in line with company strategy.
Unifying management systems criteria for all hotels in the assigned geographical area.
Conducting audits of hotels and setting up improvement plans.
Responsible for overall forecast of purchasing needs.
Identifying and developing talents in collaboration with the HR department.

Quality of Service Management:

Analyzing results and developing improvement action plans.
Establishing areas of improvement.
Implementing strategies to improve scores.
Effectively coordinating and communicating with the COO.

Communication and Asset Visits:

Communicating effectively with hotel directors, Central Office, and COO.
Visiting hotels and managing teams to promote a positive work environment.
Conducting 1-1 meetings with direct reports to support and guide them.

New Hotels:

Coordinating preopening operations of new hotels in the assigned geographical area.
Preparing operational and payroll budgets for new hotels.
Implementing SOPs and delivering on established goals

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