Hotel Service Operations Manager

hace 2 días


Madrid, Madrid, España Mandarin Oriental Ritz, Madrid A tiempo completo
Job Summary

We are seeking a highly skilled Hotel Service Operations Manager to join our team at Mandarin Oriental Ritz, Madrid. As a key member of our hotel operations, you will be responsible for leading and supporting the Room Service department in delivering exceptional guest experiences.

About Us

Mandarin Oriental Ritz, Madrid is a luxurious hotel located in the heart of the city. With a stunning restoration that celebrates César Ritz's pioneering spirit, we offer an unparalleled level of luxury and service to our guests. Our hotel features 100 rooms and 53 suites, five restaurants and bars, and exceptional leisure and wellness facilities.

About the Role

As a Hotel Service Operations Manager, you will be responsible for:

  • Providing leadership and support for assistant managers, order takers, servers, and mini bar attendants.
  • Training, evaluating, and scheduling Room Service staff including assistant managers, order takers, servers, and mini bar attendants.
  • Performing administrative duties such as scheduling, payroll, inventory, and stock replenishment.
  • Inspecting Room Service area, floors, and service landings to ensure standards of service are maintained.
Key Responsibilities

The successful candidate will have:

  • A minimum of 3 years experience in F&B management or supervisory experience in a similar position in a luxury hotel property.
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of €60,000 - €80,000 per annum, depending on experience, plus a range of benefits including:

  • A generous bonus scheme.
  • Ongoing training and development opportunities.
  • A comprehensive health insurance package.

We are committed to providing our employees with a positive and supportive work environment, and we look forward to welcoming you to our team.


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