Senior F&B Operations Manager
hace 2 semanas
Job Summary
Mandarin Oriental Ritz, Madrid seeks a Senior F&B Operations Manager to lead our Jardín department. As a key member of the Jardín Management Team, you will be responsible for achieving departmental goals and ensuring exceptional guest satisfaction. Your leadership, direction, and support will drive the success of our outlet colleagues, particularly during operation hours. You will handle complaints, take immediate action for rectification, and continuously monitor key performance metrics to identify areas for improvement and propose effective solutions to optimize operational efficiency. Financial management, budget planning, cost monitoring, and responsible financial management are also key aspects of this role. You will conduct monthly departmental meetings and observe competition, current market, and international trends to ensure our pricing remains competitive. Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized. Maintain the highest quality of standards for service, cleanliness, and profitability. Key responsibilities include training, supervising, scheduling staff, payroll, implementing new menus, promotions, and ensuring the company is represented at all times. Requirements
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred. Experience as Manager in a high-volume restaurant with the highest levels of service is preferred. Excellent leadership and personnel management skills are essential. Ability to understand guest needs and deliver superior customer service. Good planning, recruitment, and interviewing skills for new colleagues. Good financial acumen. High computer skills including MS Office are preferred. Ability to understand effective approaches to communication with different individuals. Excellent attention to detail and guest service attitude. Service-oriented team player with excellent interpersonal skills. Good command of Spanish and English; knowledge of other languages is a plus.
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