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hace 1 mes
Hotel Manager Position
Mandarin Oriental Hotel Group Limited is a renowned owner and operator of luxury hotels, resorts, and residences. With a strong presence in 20 countries and territories, the Group has established itself as a leader in the hospitality industry. The Hotel Manager is a key member of the Executive Committee, responsible for ensuring a smooth and successful hotel opening.
Key Responsibilities:
• Drive the Rooms, Spa, Food & Beverage, and Engineering & Security operations of the hotel
• Develop and implement hotel-wide strategies to deliver exceptional guest experiences and drive business results
• Collaborate with the Executive Committee to drive FLHSS&E initiatives and achieve business objectives
• Manage the implementation of operational standards and their upkeep
• Develop and update training plans for operational areas based on hotel KPIs, guest comments, and service audits
• Handle guest complaints and ensure timely rectifications of service standards
• Formulate and implement strategies related to the hotel's operations and guest services
Requirements:
The ideal candidate will have a strong understanding of hotel operations and a proven track record of success in a leadership role. They will be able to drive business results, develop and implement strategies, and collaborate with the Executive Committee to achieve business objectives.
