Executive Hotel Operations Manager

hace 13 horas


Madrid, Madrid, España Mandarin Oriental Hotel Group Limited A tiempo completo
Hotel Operations Manager

Mandarin Oriental Hotel Group Limited is a renowned hotel operator with a portfolio of prestigious properties worldwide. We are committed to delivering exceptional guest experiences and providing our team members with opportunities for growth and development.

About the Role

We are seeking an experienced Executive Hotel Operations Manager to join our team at Mandarin Oriental Ritz, Madrid. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our luxury hotel, ensuring seamless delivery of our high standards of service and hospitality.

Key Responsibilities:
  • Direct and manage the Palm Court Management Team to achieve departmental goals and deliver outstanding guest satisfaction.
  • Provide leadership, direction, and support to all outlet colleagues to ensure excellent customer service and operational efficiency.
  • Handle complaints and take immediate action to rectify any issues.
  • Monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency.
  • Manage financial resources, contribute to budget planning, monitor costs, and ensure responsible financial management.
  • Conduct monthly departmental meetings to review progress and set new targets.
  • Stay up-to-date with industry trends, competitor analysis, and market developments to inform business decisions.
  • Ensure seamless coordination between departments to maximize revenue and guest satisfaction.
Requirements:
  • Degree or higher in Hospitality, Hotel, or Business Management preferred.
  • Proven experience as a Manager in a high-volume restaurant or similar environment with exceptional service standards.
  • Excellent leadership, personnel management, and communication skills.
  • Able to understand guest needs and deliver superior customer service.
  • Good planning, recruitment, and interviewing skills for new colleagues.
  • Strong financial acumen and computer skills, including MS Office.
  • Ability to communicate effectively with different individuals.
  • Excellent attention to detail and guest service attitude.
  • Service-oriented team player with excellent interpersonal skills.
  • Fluent in Spanish and English; knowledge of other languages is a plus.
Salary and Benefits

The estimated salary for this role is approximately €60,000 - €80,000 per annum, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including comprehensive training, career development opportunities, and access to employee wellness programs.



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