Residence Operations Manager

hace 5 días


Madrid, Madrid, España Hotel Mandarine Regency A tiempo completo

Mandarin Oriental Residences, Madrid is seeking a seasoned Residence Operations Manager to oversee the pre-opening and post-opening operations of our luxurious residences in the heart of the prestigious Salamanca neighborhood. As a key member of our team, you will be responsible for ensuring seamless day-to-day management, delivering exceptional service levels, and maintaining strong relationships with unit owners.

About Us

We are part of the esteemed Mandarin Oriental Hotel Group, renowned for its upscale hospitality and luxury lifestyle offerings. Our Mandarin Oriental Residences, Madrid is a stunning collection of 38 spacious units and an exquisite penthouse, featuring elegant interiors, an indoor swimming pool, fitness center, wellness area, and lounge.

Job Summary

The Residence Operations Manager will be responsible for:

  • Managing all aspects of residence operations, including property management, administration, and maintenance;
  • Coordinating with our dedicated staff to ensure superior service levels for amenities and services;
  • Supervising the on-site executive team to deliver day-to-day management activities;
  • Fostering strong relationships with unit owners, addressing their needs, and providing exceptional customer service;

Educational Background and Experience: A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. A minimum of 5 years of experience in residence management, hotel operations, or a related field is required. Excellent communication, problem-solving, and leadership skills are essential.

What We Offer

As a valued member of our team, you will enjoy a competitive salary range of approximately €80,000 - €110,000 per annum, depending on your experience and qualifications. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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