Operations Manager

hace 5 días


Madrid, Madrid, España Nido Living A tiempo completo

Nido Living is a leading real estate investment and operating platform focused on purpose-built student accommodation (PBSA) across the UK and Europe. We aim to redefine industry standards for residents and investors by delivering exceptional customer experiences through our communities that prioritize guests' wellbeing and safety.

About Nido Living

We operate buildings in various cities, including Ireland, Spain, Portugal, Denmark, and the Netherlands, with further developments in construction in the UK and Europe. Our growth plan offers exciting opportunities for enthusiastic individuals to join us in shaping the future of student accommodation.

Job Title: Operations Manager - Residence Experience

This role involves overseeing day-to-day administrative and reception operations at one of our residences. You will be the primary contact for all guests, contractors, suppliers, agencies, and other stakeholders, upholding and demonstrating Nido's high brand and customer service standards.

Key Responsibilities:
  • Promote a 'guest first' culture and ensure their expectations are met.
  • Manage the office and reception, ensuring a high level of customer service.
  • Provide personalized service by staying updated on local events, festivals, and attractions to inform guests about current and relevant information.
  • Assist with marketing efforts, collaborating with the central Marketing team to achieve strategy goals.
  • Manage sales processes, including responding to enquiries, conducting tours, monitoring room availability, and maximizing conversion rates.
  • Coordinate room cleans and reactive maintenance works.
  • Support the Systems team in managing the property management system, ensuring accurate data entry.
  • Provide out-of-hours support as required to resolve issues promptly and effectively.
  • Deliver on customer satisfaction targets and address complaints in accordance with hotel policies and procedures.

The successful candidate will have excellent communication skills, a strong focus on customer service, and the ability to work effectively in a fast-paced environment. If you are passionate about delivering exceptional experiences and contributing to the growth of a dynamic company, please apply.

Estimated salary range: €35,000 - €45,000 per annum based on location and experience.



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