Strategic Operations Director

hace 23 horas


Madrid, Madrid, España Mandarin Oriental Hotel Group Limited A tiempo completo

Mandarin Oriental Hotel Group Limited is a renowned owner and operator of luxurious hotels, resorts, and residences. The Group's portfolio spans 20 countries and territories, with each property embodying its unique oriental heritage and sense of place.

As the **Hotel Manager**, you will play a pivotal role in ensuring a seamless hotel opening during the pre-opening period. You will lead the Rooms Operations, Spa Operation, Food & Beverage Operations, Engineering & Security Operations, and act as General Manager in your absence. Your schedule will include days, nights, holidays, and weekends to provide coverage for the General Manager.

Key Responsibilities
  • Oversee the overall operation of the hotel in Food & Beverage, Rooms, Spa, Engineering, and Security.
  • Implement operational standards and maintain their upkeep.
  • Develop training plans in all operational areas, based on hotel KPIs, guest feedback, and service audits results.
  • Handle guest complaints and ensure timely rectifications of service standards.
  • Formulate and implement strategic plans related to the hotel.

You will be responsible for proposing strategies and solutions to operational issues, improving guest services and colleague productivity. You will also execute operational and strategic initiatives, providing feedback and alternatives. Additionally, you will prepare strategic business plans for the hotel, focusing on operations, and develop lower and middle management executives through coaching, mentoring, and general communications.

The annual salary for this position is estimated at $120,000, depending on location and experience. If you are a strategic leader looking to drive operational excellence in a luxury hotel environment, please consider applying for this exciting opportunity.



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