Personalized Guest Experience Liaison

hace 3 semanas


Madrid, Madrid, España Royal Caribbean Group A tiempo completo

The Royal Caribbean Group is seeking a highly skilled Personalized Guest Experience Liaison to join our team. This individual will be responsible for delivering exceptional service to our guests, ensuring their stay with us is seamless and memorable.

Key Responsibilities:

• Provide personalized attention to guests, anticipating their needs and exceeding their expectations

• Serve as the liaison between guests and all hotel and marine departments, ensuring seamless communication and execution of services

• Maintain the highest level of quality in guest experiences, paying close attention to detail and taking ownership of any issues that may arise

• Work collaboratively with other departments to ensure the flawless delivery of amenities and services to our guests

Requirements:

• Minimum of two (2) years of guest-facing service experience in a luxury environment

• Strong emotional intelligence, resourceful thinking, and conflict resolution skills

• Ability to confidently speak on and serve food and beverages

• High school diploma or equivalent education, training, or experience

• Confident, well-groomed appearance with a warm and welcoming demeanor

Salary: $65,000 - $85,000 per year, depending on location and experience



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