Hotel Guest Experience Manager

hace 3 semanas


Madrid, Madrid, España Barceló Group A tiempo completo

About Us

At Barceló Group, we are a family-owned company with over 90 years of experience in the hospitality industry. We have grown to become one of the top 30 hotel chains in the world, with 270 urban and resort hotels in 24 countries.

Our Mission

We strive to deliver exceptional guest experiences that exceed our customers' expectations. Our team is dedicated to providing personalized service, ensuring that every guest feels valued and respected.

Job Description

We are seeking an experienced Guest Relations Officer to join our team at Barceló Torre de Madrid. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service, resolving issues promptly, and promoting a positive image of the hotel.

Responsibilities

  • Provide excellent customer service to VIP guests, ensuring their stay is memorable and enjoyable.
  • Conduct surveys to measure guest satisfaction and identify areas for improvement.
  • Investigate and resolve guest complaints in a timely and professional manner.
  • Collaborate with other departments to ensure seamless communication and efficient resolution of guest issues.
  • Develop and implement strategies to promote hotel services and increase revenue.
  • Maintain accurate records and reports on guest feedback and complaints.

Requirements

  • Bachelor's degree in Hospitality or a related field.
  • A minimum of 2 years of experience in customer-facing roles, preferably in the hotel industry.
  • Fluency in English is essential; additional languages are desirable.
  • Excellent communication and problem-solving skills.
  • Able to work effectively in a fast-paced environment.

Benefits

  • Competitive salary: €45,000 - €55,000 per annum.
  • Ongoing training and development opportunities.
  • Geographical mobility within the company.
  • Access to exclusive discounts on hotel stays and travel.
  • Health insurance policy with special conditions.

Why Join Us?

At Barceló Group, we offer a dynamic and collaborative work environment, surrounded by talented colleagues who share our passion for delivering exceptional guest experiences. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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