Experience Manager

hace 15 horas


Madrid, Madrid, España Royal Caribbean Group A tiempo completo

About This Role

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The Royal Caribbean Group is seeking an experienced Guest Relations Officer to join our team. As a key member of the Guest Relations Team, you will be responsible for delivering exceptional guest experiences and ensuring seamless execution of premium services.

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Key Responsibilities

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Your primary focus will be on owning each guest interaction, following up on their experience, and offering a memorable service that exceeds expectations. You will serve as the liaison between guests and various hotel and marine departments, proactively anticipating every guest's needs and expectations.

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Requirements

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To succeed in this role, you will need:

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  • Minimum of two (2) years of guest-facing service experience in a luxury environment;">
  • Combination of education equivalent to a high school diploma or any other source of education, training, or experience that provides the required knowledge, skills, and abilities;">
  • Confident, well-groomed appearance with a warm and welcoming demeanor;">
  • Strong emotional intelligence required with resourceful thinking and a working knowledge of conflict resolution;">
  • Ability to fulfill the above-mentioned Key Responsibilities and all reasonable company requests.">
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Estimated Salary: $65,000 - $85,000 per year

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This salary estimate is based on industry standards and location factors. As a valued member of our team, you can expect a comprehensive compensation package that includes benefits, opportunities for growth, and recognition of your hard work.

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About Us

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The Royal Caribbean Group is a global cruise vacation company that operates four award-winning brands: Royal Caribbean International, Azamara Club Cruises, Celebrity Cruises, and Silversea. We are committed to providing exceptional experiences for our guests and creating memorable moments that last a lifetime.

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Why Join Our Team?

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As a Guest Relations Officer at the Royal Caribbean Group, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional guest experiences. You will enjoy a dynamic and fast-paced work environment that offers opportunities for growth, development, and recognition. Whether you're looking to build a career or simply want to make a difference in people's lives, we invite you to join our team and embark on an exciting journey with us.



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