Guest Experience Manager
hace 1 semana
.Job Description An Exhilarating OpportunityAre You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.Join the FIVE Tribe - and Get Ready to Make Waves.The CandidateA Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Experience Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New HeightsWhat We're Looking ForA proven track record of 1-2 years in a Luxury Hotel environment in a Guest Relations Manager role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.Excellent communication and interpersonal skills, with Fluency in English and Spanish, leveraging strong verbal and written skills.Must hold the Legal Right to work in Europe, including any required visas or work permits, in Full Compliance with local regulations.Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.The ability to focus on Guests' Needs, with a calm and courteous attitude that reflects the 'Vibe at FIVE.'Comprehensive knowledge of Guest Services, Hotel Amenities, Local Attractions, and the latest Industry Trends.A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.Strong understanding of Industry Regulations is beneficial.Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow 'FIVERs.'A professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour.A hands-on attitude, fuelled by a 'Can-Do' Spirit.Key ResponsibilitiesGreets and escorts VIPs upon Arrival and Departure, ensuring arrangements are Meticulously planned and Flawlessly executed to reflect 'FIVE-Styled' hospitality.Verifies and completes Credit and Payment processes for all Guests at check-in, maintaining Precise and Regulated financial control.Keeps the Front Office Manager updated on Critical Matters, fostering Operational Excellence and Seamless Communication
-
Guest Experience Manager
hace 3 meses
Madrid, España Melia Hotels International S.A.(Meliá) A tiempo completo.Área: Guest Experience y atención al cliente"El mundo es tuyo con Meliá"El Guest Experience Manager es el máximo responsable del departamento en los hoteles del COP Madrid, velando por el cumplimiento de los estándares de producto, servicio e imagen, para la máxima satisfacción de los clientes, ofreciéndoles siempre experiencias únicas y...
-
Guest Experience Manager
hace 3 meses
Madrid, España Melia Hotels International S.A.(Meliá) A tiempo completoÁrea: Guest Experience y atención al cliente"El mundo es tuyo con Meliá"El Guest Experience Manager es el máximo responsable del departamento en los hoteles del COP Madrid, velando por el cumplimiento de los estándares de producto, servicio e imagen, para la máxima satisfacción de los clientes, ofreciéndoles siempre experiencias únicas y...
-
Experience Manager
hace 1 mes
Madrid, Madrid, España Marriott International A tiempo completoCompany OverviewArcher Hotel Management Limited, an independent franchisee of Marriott International, Inc., operates this hotel. The franchisee is a separate entity with its own employment policies and practices.Estimated Salary: $60,000 - $80,000 per yearJob DescriptionWe are seeking an Experience Manager - Guest Services to craft exceptional experiences...
-
Guest Experience Manager to Work in Ireland
hace 7 meses
Madrid, España iNUA Collection Careers A tiempo completo**Guest Experience Manager - Make Every Stay Unforgettable!** Are you passionate about hospitality and driven to create exceptional guest experiences? Do you thrive on building relationships, exceeding expectations, and turning every interaction into a positive memory? If so, we invite you to join our team as **Guest Experience Manager** at our hotel, part...
-
Guest Experience Manager
hace 2 meses
Madrid, España Melia Hotels International S.A.(Meliá) A tiempo completo.Área: Guest Experience y atención al cliente"El mundo es tuyo con Meliá"Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global.Es realizar uno de los viajes más apasionantes de tu...
-
Guest Experience Representative
hace 1 mes
Madrid, Madrid, España Marriott International, Inc A tiempo completo**Job Summary:**We are seeking a skilled Guest Experience Agent to join our team at The Madrid EDITION. As a Guest Experience Agent, you will be responsible for delivering exceptional guest service and ensuring that all guests have a memorable stay with us.**Key Responsibilities:**Answer and process all guest requests, questions, or concerns via telephone,...
-
Luxury Guest Experience Director
hace 1 semana
Madrid, Madrid, España Five Hotels And Resorts A tiempo completoCompany OverviewFIVE Hotels And Resorts is a world-renowned luxury hotel group that redefines the concept of five-star hospitality. With a strong commitment to innovation and excellence, FIVE continues to set new standards in the industry.Job SummaryWe are seeking an exceptional Guest Experience Manager to join our front office team at one of our...
-
Guest Experience Manager
hace 3 meses
Madrid, España Melia Hotels International A tiempo completo**_“El mundo es tuyo con Meliá”_** Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global Es realizar uno de los viajes más apasionantes de tu vida, un viaje en el que la...
-
**Guest Experience Ambassador**
hace 2 semanas
Madrid, Madrid, España Sonder A tiempo completoAbout the RoleAt Sonder, we're revolutionizing hospitality to make a world of better stays open to all. Each of our properties has a bespoke design, featuring a mix of rooms, suites, and apartments. Our mobile app enables guests to effortlessly navigate their stay, from check-in to checkout. We're seeking someone who embodies hospitality operations and is...
-
Assistant Guest Experience Manager
hace 6 meses
Madrid, España Hyatt Centric Gran Via Madrid A tiempo completoSummary - Qué harás en tu día a día con nosotros? - Fidelizar y crear experiências únicas en nuestros clientes ofreciéndoles presencia, dedicación y un trato personalizado. - Ser una fuente de información para los huéspedes sobre diversos temas como medios de transporte, asesoramiento de planes para hacer en la ciudad o recomendaciones de...
-
Guest Experience Agent
hace 2 meses
Madrid, España Four Seasons Hotels And Resorts A tiempo completo.About Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Guest Experience Agent
hace 2 meses
Madrid, España Four Seasons Hotels And Resorts A tiempo completoAbout Four Seasons : Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
-
Luxury Guest Experience Coordinator
hace 1 mes
Madrid, Madrid, España Four Seasons Hotels Ltd A tiempo completoAbout Four Seasons Hotel MadridLocated in the heart of the capital, our hotel is a historic landmark with modern energy. With seven heritage buildings transformed into one dynamic destination, we offer an unparalleled luxury experience for locals and guests alike.The RoleWe are seeking a skilled Luxury Guest Experience Coordinator to join our team. As the...
-
Assistant Guest Experience Manager
hace 5 meses
Madrid, España Hyatt Centric Gran Via Madrid A tiempo completoSummary- Qué harás en tu día a día con nosotros?- Fidelizar y crear experiências únicas en nuestros clientes ofreciéndoles presencia, dedicación y un trato personalizado.- Ser una fuente de información para los huéspedes sobre diversos temas como medios de transporte, asesoramiento de planes para hacer en la ciudad o recomendaciones de...
-
Guest Experience Expert
hace 2 semanas
Madrid, España Marriott A tiempo completoPOSITION SUMMARYOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...
-
Guest Experience Expert
hace 2 semanas
Madrid, España Marriott A tiempo completoPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...
-
Guest Experience Expert
hace 2 semanas
Madrid, España Marriott A tiempo completoPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be...
-
Guest Experience Ambassador
hace 4 días
Madrid, Madrid, España Marriott International A tiempo completoCompany Overview: Marriott International is a hospitality leader that's passionate about delivering exceptional experiences to our guests. Our hotels are designed to be vibrant hubs where people can connect, relax, and recharge.Job Summary:We're seeking a Guest Experience Ambassador to join our team at Aloft Hotels. This role involves creating memorable...
-
Hotel Guest Experience Specialist
hace 1 mes
Madrid, Madrid, España Marriott International, Inc A tiempo completoExperience the magic of delivering exceptional hotel guest experiences as a Room Attendant with Marriott International, Inc. in Madrid, Spain.We are seeking an experienced and enthusiastic individual to join our Housekeeping & Laundry team in providing top-notch service to our discerning guests.About the Role:This is an exciting opportunity to work with a...
-
Personalized Guest Experience Liaison
hace 2 días
Madrid, Madrid, España Royal Caribbean Group A tiempo completoThe Royal Caribbean Group is seeking a highly skilled Personalized Guest Experience Liaison to join our team. This individual will be responsible for delivering exceptional service to our guests, ensuring their stay with us is seamless and memorable.Key Responsibilities:• Provide personalized attention to guests, anticipating their needs and exceeding...
