Customer Service

hace 5 meses


Barcelona, España Grupo Crit A tiempo completo

**Descripción**:
¿Eres un experto en Customer Service con un excelente nível de inglés y frances?

Buscamos un servicio de Atención al Cliente de Logística para ser parte de un equipo que reporte al Gerente de Cadena de Suministro.

Descripción del puesto:
Establecer y mantener una interlocución eficiente y profesional con los clientes en el marco de la estrategia comercial y operativa de la empresa, con el fin de consolidar y desarrollar un buen servicio tanto en la tramitación de la oferta y los pedidos de los clientes, como en las incidencias que pudieran sucederse, coordinándose con las diferentes áreas de la organización.

**Funciones**:

- Asegurar una óptima atención al cliente en la fase de venta, con el fin de agilizar la fase de diseño de nuevos proyectos y contribuir al incremento del volumen de ventas y a la satisfacción de las necesidades del cliente.
- Velar por el cumplimiento de los compromisos de entrega, especialmente en materia de fechas, garantizando la adecuada gestión administrativa de la entrada y el seguimiento de los pedidos de clientes y su coordinación con las áreas de planificación, logística, producción, calidad y contabilidad.
- Prestar una atención continuada al cliente durante la fase de postventa y en general, en consultas, incidencias y reclamaciones, buscando la máxima satisfacción posible del cliente en el marco de la estrategia comercial y operativa.

**Ofrecemos**:

- Contrato indefinido
- Jornada completa (Lun-Jue 8:00-17:00, Vie 8:00-14:00)
- Ubicación: Vallès Oriental.
- Incorporación inmediata.
- Salario competitivo según experiência

**Requisitos**:

- Formación universitaria o CFGS en Administración y Dirección de Empresas o áreas afines.
- Nível alto de inglés (hablado y escrito).
- Nível alto de frances (hablado y escrito).
- Experiência de al menos 2 años en puesto similar.

Se valorará muy positivamente si:

- Experiência en logística.
- Uso de ERP, especialmente Navision.

¿Listo para dar el siguiente paso en tu carrera? Esperamos tu aplicación para empezar este emocionante viaje juntos



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