Dutch Customer Service

hace 4 meses

Barcelona, España Customer Labs A tiempo completo

Reference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover.
The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on one of Barcelona's sandy beaches, just a short walk from the city center.
While on the beach, you can enjoy some of the best Mediterranean seafood.
The city has a reputation for being the most cosmopolitan, modern, and forward-thinking city in Spain.
Although it is a very modern city, you will still find the old neighborhoods like the Gothic Quarter, where the oldest building in the city is located, and countless bars and stores.About the jobWe are your global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world.
From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.Key responsibility:Handle and close inbound calls (Consumer) to achieve quarterly quotaFast and effective response to inbound emailsOutbound calls when necessary to recover (web-) orders or convert quotes to orders or solve issues with already bought productsQuote creation and follow upMaximize Store revenue by upselling/cross-selling to increase order value and AOVAwareness of Online Store promotions and campaigns to maximize their successEnsuring personal knowledge of the portfolio is maintainedStock availabilityCross-language backup if neededAnswer and deal with customer post sales requests (LogistiScs, queries, refunds, exchanges, delivery, etc).Solvestatus queriesInitiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with high quality, efficient and customer-centric approach.Required QualificationDutch native level speakerFluent in EnglishStrong communication skillsKnowledge of sales techniques (up-/cross-selling, objection handling, etc)Customer Driven and motivated to work in salesAchievement and target orientedIT knowledge and technical understandingMinimum of 1-year relevant experienceStrong personal interest & curiosity in IT products and applicationsReal capability to listen to customersAbility to conduct effective qualification skills to ensure a comprehensive understanding of customer needsExceptional customer facing and customer care skillWhat we offerCompetitive salary package and bonus systemDiscount on Gym and Language courses2 to 3 weeks of paid training39 working hours per week, Monday to Friday from 08:30 - 17:30Possibilities to grow inside the companyPlease send your CV and Cover letter in English.If you have any questions, feel free to get in contact with our recruiter#J-18808-Ljbffr

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