Customer Service

hace 7 meses


Barcelona, España Recruit4Work S.L. A tiempo completo

As a Customer Service Agent, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay

Tasks
- You will be responsible for assisting guests with their queries, resolving issues and providing exceptional customer service.
- Provide advice and information on facilities and services. Respond effectively to customer
- concerns and complaints, striving to find a quick and satisfactory solution. Work with other departments to resolve customer issues quickly.
- Help customers book accommodation, meals and recreational activities. Ensuring the accuracy of booking details and billing information

**Requirements**:

- High proficiency in Dutch (C2 level)
- Experience in customer service.
- Thoroughness, autonomy and good interpersonal skills

**Benefits**:

- Competitive salary + Bonuses.
- The chance to join a prominent industry-leading company with a dynamic and highly motivated team.
- Prospects for professional advancement and growth, bolstered by comprehensive training programs and avenues for internal promotion.
- A collaborative and adaptable work environment that fosters creativity and innovation.

**Working hours**: 39 hours per week, Monday - Sunday,
- Monday to Friday rotative hours from 9:00 to 21:00

in two shifts and 2 weekends a month.
- Saturdays from 9:00m to 19:00
- Sundays from 10:00 to 17:00.


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