Customer Service Manager
hace 3 meses
.We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business objective achievement, as well as ensuring excellent service throughout the Order to Cash process (order management, pricing, promotions on/off-invoice, billing, and collections) and customer care.Moreover, the role will involve proposing and implementing improvements to promote the digitalization of our customers relationship and automation of operational processes, using key performance indicators (KPIs) to measure progress.Collaboration with sales, sales development, and supply chain teams will be crucial in ensuring customer satisfaction and daily operational efficiency by minimizing incidents and facilitating issues resolution across all communication channels (phone, email, webportal and chat).What you will do Oversee daily Order to Cash operations: Supervise all aspects of the B2B customer service experience, from order entry to product delivery, ensuring timely and accurate deliveries, problem-solving, process adherence, and continuous improvement activities to meet customer service quality and satisfaction targets.Define, monitor, and ensure the achievement of sales targets for the Internal Tele-sales team across all markets.Promote and ensure the digitization of customer relationships through the B2B online portal.Transform the Call Center role from a recurring order-taking function to proactive sales, focusing on upselling and cross-selling opportunities.Develop, train, and support coordinators and team members to ensure autonomy in daily operations and incident resolution.Identify training needs to ensure maximum business knowledge and product benefits.Manage and monitor key KPIs for Customer Service and Order to Cash: calls, incident resolution times, orders, billing, collections, returns, shortages, credits, customer satisfaction, etc.Track key business KPIs: kg, net sales, distribution, customer reach, promotions, etc.Lead cross-functional meetings with key departments to propose improvements and resolve incidents (supply chain, sales development, sales, and controlling).Ensure that the commercial system is updated: pricing, discounts, customer attributes, etc.Update the promotional plan and on/off-invoice agreements in the necessary IT platforms.Inform and share updates, projects, and initiatives from different markets with the team.Monitor critical Customer Service applications and ensure issues are resolved.What we are looking for Education: Degree in Business Administration or a similar field.5-7 years of experience in Customer Service with telesales (Call Center).Experience with Salesforce and/or SAP SD.Advanced Microsoft Office skills, particularly Excel
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Customer Service Manager
hace 7 meses
Barcelona, España UNITH A tiempo completoOur company is experiencing rapid growth with an ever-expanding number of partners and clients. We are actively seeking exceptional individuals to join our Barcelona-based startup and contribute to meeting the increasing demands of our clientele. UNITH is a leader in transforming customer journeys through cutting-edge conversational AI. We specialize in...
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Customer Service Manager
hace 2 semanas
Barcelona, España BSP executive A tiempo completo**¿Dónde trabajarás?**: Our client is a well known international company from the pharmaceutical sector, rapidly expanding and is now looking for a Manager who will be in charge of the Corporate Customer Service Team. Reporting directly to the Corporate Operations Director, will have the opportunity to build the team from scratch and implement the...
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Customer Service Manager
hace 1 semana
Barcelona, España Cooltra A tiempo completo**Cooltra** is looking for a **Customer Service Manager** to join the team at Headquarters in Barcelona. **Main tasks** - Lead and organize a team of 40 agents (supervisors, senior agents and agents); - Plan and monitor the annual budget and constantly adapting the team to achieve monthly objectives; - Recruit new agents to have always the best team...
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Customer Service Manager con Inglés Advance
hace 7 días
Barcelona, España Page Personnel España A tiempo completoGestión del equipo de customer service (order to cash) y de su actividad así como modificar pedidos/entregas. - Atención al cliente para brindale infracción en relación a los productos, a la situación de los pedidos (interlocución con logística), datos de entrega, falta de stock que afecta a los pedidos solicitados, datos de la factura (resolver...
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Customer Service Export Manager con Inglés
hace 6 días
Barcelona, España Page Personnel España A tiempo completoGestión de un equipo de 8 personas de customer service export, import y nacional, distribución de tareas así como seguimiento de los KPI's. - Interlocución con clientes internacionales y nacionales - Introducción de los pedidos en el sistema - Seguimiento de las ordenes hasta su entrega - Preparación de los documentos de exportación e importación -...
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Customer Service Manager
hace 7 meses
Barcelona, España Wallapop A tiempo completoWallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services....
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Customer Service Manager Exs197
hace 6 días
Barcelona, España Ares Consultores A tiempo completo.Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption.We believe in a world where collaborative economy is mainstream.This is what drives us.Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services.Powered by...
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Customer Service Business Operations Manager
hace 4 semanas
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoWe are seeking a Customer Service Business Operations Manager for our Specialty Direct Distribution area in Spain, Italy, and France. This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.Key ResponsibilitiesOversight of daily Order to Cash operations: Supervise all aspects of the...
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Customer Service Manager con Inglés
hace 2 semanas
Barcelona, España Page Personnel España A tiempo completoAsegurar que los pedidos de clientes se gestionen en tiempo y forma. - Dimensionar al equipo adecuadamente con el objetivo de cumplir los objetivos establecidos por el departamento. - Maximizar la productividad interna de las operaciones asociadas al departamento. Tanto a nível de evolución de sistema, como de procesos operativos del departamento. -...
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Customer Service Manager
hace 2 semanas
Barcelona, España Catenon A tiempo completo**FUNCTIONS**: Principales Responsabilidades: - Dirigir, gestionar y motivar al equipo de Customer Service realizando el seguimiento de las operaciones diarias. - Gestionar la cartera de clientes nacionales e internacionales, identificando sus necesidades y requisitos para ofrecer las soluciones adecuadas. - Garantizar una alta eficiencia y transparencia de...
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Customer Service Manager
hace 7 meses
Barcelona, España Rubiko A tiempo completoWe are experts in the field of customer support, tailored for the iGaming industry. We are searching for a **Customer Service Manager **with excellent leadership skills and business performance experience. In this position, you will ensure the management of the customer support service operations. You will be directly leading a team of team leaders and the...
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Manager de Customer Service con Frances&ingles
hace 3 días
Barcelona, España Page Personnel España A tiempo completoCoordinación y gestión del equipo de **Customer Service** de la empresa (4 personas): control del día a día, KPI's, resolver incidencias, división de los mercados a los que están enfocados, etc. - Coordinar la relación con el equipo fabrica, comercial, marketing, finanzas, etc. - Asistencia a ferias anuales junto al equipo comercial para conocer a los...
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Customer Service Manager
hace 3 meses
Barcelona, España Affinity Petcare Sa A tiempo completoWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business...
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Customer Service Manager
hace 2 semanas
Barcelona, España Catenon A tiempo completo**FUNCTIONS**: Principales Responsabilidades: - Dirigir, gestionar y motivar al equipo de Customer Service realizando el seguimiento de las operaciones diarias.- Gestionar la cartera de clientes nacionales e internacionales, identificando sus necesidades y requisitos para ofrecer las soluciones adecuadas.- Garantizar una alta eficiencia y transparencia de...
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(Jqv143) | Customer Service Manager
hace 7 días
Barcelona, España Importante Grupo A tiempo completoCooltra is looking for a Customer Service Manager to join the team at Headquarters in Barcelona.Main tasksLead and organize a team of 40 agents (supervisors, senior agents, and agents); Plan and monitor the annual budget and constantly adapt the team to achieve monthly objectives; Recruit new agents to have the best team possible; Create performance...
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(Jqv143) | Customer Service Manager
hace 7 días
Barcelona, España Importante Grupo A tiempo completoCooltra is looking for a Customer Service Manager to join the team at Headquarters in Barcelona.Main tasks Lead and organize a team of 40 agents (supervisors, senior agents, and agents); Plan and monitor the annual budget and constantly adapt the team to achieve monthly objectives; Recruit new agents to have the best team possible; Create performance...
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(Jqv143) | Customer Service Manager
hace 7 días
Barcelona, España Importante Grupo A tiempo completoCooltra is looking for a Customer Service Manager to join the team at Headquarters in Barcelona.Main tasksLead and organize a team of 40 agents (supervisors, senior agents, and agents);Plan and monitor the annual budget and constantly adapt the team to achieve monthly objectives;Recruit new agents to have the best team possible;Create performance reporting...
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Customer Service Manager
hace 3 meses
Barcelona, España Affinity Petcare A tiempo completo**Your Role** We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager. The person will be responsible for market development...
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Customer Service Manager
hace 6 meses
Barcelona, España Trend Micro A tiempo completoDiscover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
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Customer Service Manager
hace 3 días
Barcelona, España Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
