Customer Service Manager
hace 1 mes
.We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business objective achievement, as well as ensuring excellent service throughout the Order to Cash process (order management, pricing, promotions on/off-invoice, billing, and collections) and customer care.Moreover, the role will involve proposing and implementing improvements to promote the digitalization of our customers relationship and automation of operational processes, using key performance indicators (KPIs) to measure progress.Collaboration with sales, sales development, and supply chain teams will be crucial in ensuring customer satisfaction and daily operational efficiency by minimizing incidents and facilitating issues resolution across all communication channels (phone, email, webportal and chat).What you will do Oversee daily Order to Cash operations: Supervise all aspects of the B2B customer service experience, from order entry to product delivery, ensuring timely and accurate deliveries, problem-solving, process adherence, and continuous improvement activities to meet customer service quality and satisfaction targets.Define, monitor, and ensure the achievement of sales targets for the Internal Tele-sales team across all markets.Promote and ensure the digitization of customer relationships through the B2B online portal.Transform the Call Center role from a recurring order-taking function to proactive sales, focusing on upselling and cross-selling opportunities.Develop, train, and support coordinators and team members to ensure autonomy in daily operations and incident resolution.Identify training needs to ensure maximum business knowledge and product benefits.Manage and monitor key KPIs for Customer Service and Order to Cash: calls, incident resolution times, orders, billing, collections, returns, shortages, credits, customer satisfaction, etc.Track key business KPIs: kg, net sales, distribution, customer reach, promotions, etc.Lead cross-functional meetings with key departments to propose improvements and resolve incidents (supply chain, sales development, sales, and controlling).Ensure that the commercial system is updated: pricing, discounts, customer attributes, etc.Update the promotional plan and on/off-invoice agreements in the necessary IT platforms.Inform and share updates, projects, and initiatives from different markets with the team.Monitor critical Customer Service applications and ensure issues are resolved.What we are looking for Education: Degree in Business Administration or a similar field.5-7 years of experience in Customer Service with telesales (Call Center).Experience with Salesforce and/or SAP SD.Advanced Microsoft Office skills, particularly Excel
-
Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...
-
Customer Service Manager
hace 5 meses
Barcelona, España UNITH A tiempo completoOur company is experiencing rapid growth with an ever-expanding number of partners and clients. We are actively seeking exceptional individuals to join our Barcelona-based startup and contribute to meeting the increasing demands of our clientele. UNITH is a leader in transforming customer journeys through cutting-edge conversational AI. We specialize in...
-
Customer Service Manager
hace 1 mes
Barcelona, Barcelona, España Noatum Logistics A tiempo completoAbout the RoleNoatum Logistics is seeking a highly skilled Customer Service Manager to join our Maritime Division in Barcelona.As a key member of our team, you will be responsible for leading our Customer Service Departments in Spain, ensuring the highest quality service to our customers.Main Responsibilities:Lead the Customer Service Departments in Spain,...
-
Customer Service Manager
hace 4 semanas
Barcelona, España Affinity Petcare A tiempo completo.Your Role We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager. The person will be responsible for market development and...
-
Customer Service Manager
hace 4 semanas
Barcelona, Barcelona, España Affinity Petcare A tiempo completoWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France. This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business objective achievement, as well as ensuring...
-
Customer Service Manager
hace 4 semanas
Barcelona, Barcelona, España Affinity Petcare Sa A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Manager to oversee daily Order to Cash operations for our Specialty Direct Distribution area in Spain, Italy, and France. This position will involve supervising all aspects of the B2B customer service experience, from order entry to product delivery, ensuring timely and accurate deliveries,...
-
Customer Service Manager
hace 4 semanas
Barcelona, España Trend Micro A tiempo completo.Discover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Customer Service Manager
hace 4 meses
Barcelona, España Trend Micro A tiempo completo.Discover TrendTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Customer Service Manager
hace 5 meses
Barcelona, España Wallapop A tiempo completoWallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services....
-
Service Manager
hace 4 meses
Barcelona, España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
-
Customer Service Manager
hace 4 semanas
Barcelona, España Affinity Petcare A tiempo completo.Your RoleWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and...
-
Customer Service Manager
hace 1 mes
Barcelona, España Affinity Petcare A tiempo completo.Your RoleWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and...
-
Customer Service Manager
hace 4 meses
Barcelona, España Trend Micro A tiempo completoDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Customer Service Manager
hace 6 meses
Barcelona, España Rubiko A tiempo completoWe are experts in the field of customer support, tailored for the iGaming industry. We are searching for a **Customer Service Manager **with excellent leadership skills and business performance experience. In this position, you will ensure the management of the customer support service operations. You will be directly leading a team of team leaders and the...
-
Customer Service Manager
hace 1 mes
Barcelona, España Affinity Petcare Sa A tiempo completoWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity's Global Customer Service Manager.The person will be responsible for market development and business...
-
Customer Service and Sales Manager
hace 1 mes
Barcelona, Barcelona, España Iwg A tiempo completoJob Title: Customer Service and Sales ManagerWe're looking for a highly motivated and experienced Customer Service and Sales Manager to join our team at IWG. As a Community Sales Manager, you will be responsible for the smooth running of our Spaces centre, focusing on exceptional customer service and sales revenue growth.Key Responsibilities:Manage the...
-
Customer Service Manager
hace 4 meses
Barcelona, España Trend Micro A tiempo completoDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Customer Service Manager
hace 1 mes
Barcelona, España Trend Micro A tiempo completoDiscover Trend Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices,...
-
Customer Service Manager
hace 1 mes
Barcelona, España Affinity Petcare A tiempo completoYour Role We are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager. The person will be responsible for market development and...
-
Customer Service Manager
hace 4 semanas
Barcelona, España Affinity Petcare A tiempo completoYour RoleWe are seeking a Customer Service Manager for the Specialty Direct Distribution area in Spain, Italy, and France (pet shops, vets, garden centers, etc.). This position will oversee four coordinators and manage a team of 30 people, reporting to Affinity’s Global Customer Service Manager.The person will be responsible for market development and...
