Customer Service

hace 6 meses


Barcelona, España Desigual A tiempo completo

If you consider yourself a team player, customer focus, dynamic, you also are a fashion passionate, we have an opportunity for you in our offices in Barceloneta.

As a Customer Service you will have the responsibility to optimize the Omnichannel Services related processes and tools under his/her responsibility (payment & fraud prevention, preparation & delivery of orders, customer satisfaction), to ensure the customer satisfaction throughout the digital purchasing process experience (from payments to order delivery), and the stability of the required operations for the proper process performance.

What we offer you?

**4-day work-week**: we work 34 hours within a 4-day work week to enhance creativity and balance. In addition, we have flexibility of time in and out.

**Offices open to the sea**: we are in the Barceloneta facing the Mediterranean Sea. The views inspire us, and the environment allows us to enjoy a healthy life: doing sports, arriving by bike or walking or eating outdoors.
Flexible Remuneration with health insurance, transportation, childcare and food. You can also enjoy coffee, infusions, and fresh fruit every day.
You will get a 50% discount on our collections.

**Requirements**:
Bachelor’s degree
5 years of experience in Customer Service or similar.
Fluent in English & Spanish are mandatory.

**Skills**: teamwork, customer focus, problem solving, result orientation, organization & planning, decision making, communication
Knowledge in Salesforce Service would be valuable.

**Key Responsibilities**:
Track the main KPIs of the call center.
Propose improvements and implement them to improve productivity and customer service.
Analysis of the different channels.
Identify and propose improvements in internal processes and cases.
Detect and propose customer experience improvements with the Contact Center.
Manage internal incidents.
Internal coordination to prevent incidents.


  • Dutch Customer Service

    hace 4 meses


    Barcelona, España Customer Labs A tiempo completo

    Reference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover.The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...


  • Barcelona, España Customer Labs A tiempo completo

    About BarcelonaBarcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...


  • Barcelona, España Customer Labs A tiempo completo

    About Barcelona Barcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...

  • Dutch Customer Service

    hace 5 meses


    Barcelona, España Customer Labs A tiempo completo

    Reference: WEBAAbout Barcelona Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day...

  • Dutch Customer Service

    hace 5 meses


    Barcelona, España Customer Labs A tiempo completo

    Reference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...

  • Dutch Customer Service

    hace 5 meses


    Barcelona, España Customer Labs A tiempo completo

    Reference: WEBA About Barcelona Barcelona is home to many great artists and painters, so you will always have plenty of art to discover. The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture. If you are not too fond of art and culture, you can spend the day...

  • Customer Service

    hace 8 meses


    Barcelona, España Timup A tiempo completo

    Barcelona fashion brand looking for a Customer Service Agent. **Tasks**: - Provide accurate information about products, orders, shipping, and returns. - Resolve customer complaints and issues efficiently and effectively. - Monitor order fulfillment and shipping processes to ensure on-time delivery. - Handle and escalate complex cases to the appropriate...

  • Customer Service

    hace 6 meses


    Barcelona, España Grupo Crit A tiempo completo

    **Descripción**: We are looking for a Logistics Customer service to be a part of a team reporting to the Supply Chain Manager. Receive and analyze the Customersdemand in terms of orders and logistics issues. Create and maintain a good level of communication with customers and internal with other departments. Daily tasks: Creation of orders from customers...

  • Customer Service

    hace 7 meses


    Barcelona, España Hays A tiempo completo

    Tu nueva empresa Desde Hays seleccionamos Customer Service en una empresa del sector de óptica ubicada en Barcelona capital. La persona seleccionada trabajará en el Departamento de Customer Service y reportará al Manager. Tu nuevo puesto Gestión de pedidos Atención al cliente de calidad Gestión de quejas y solicitudes Resolver preguntas de...

  • Customer Service

    hace 6 meses


    Barcelona, España Recruit4Work S.L. A tiempo completo

    As a Customer Service Agent, you will play a vital role in ensuring that our customers have a memorable and enjoyable experience during their stay Tasks - You will be responsible for assisting guests with their queries, resolving issues and providing exceptional customer service. - Provide advice and information on facilities and services. Respond...

  • Customer Service Lead

    hace 6 meses


    Barcelona, España Timup A tiempo completo

    Our customer is a leading retail company dedicated to providing exceptional products and services to our customers. We are currently seeking a dynamic and experienced Customer Service Lead to join our team in Barcelona. Today, Customer Service has around 3500 employees globally and has established 16 Customer Service Centres around the world. You will work...

  • Customer Service

    hace 7 meses


    Barcelona, España Emilio Sánchez Academy A tiempo completo

    Desired Skills & Experience Minimum bachelor’s degree Minimum 1 year experience in customer service Excellent in Spanish, English and Russian. It will be valued French, Chinese and / or German Experience in sales department or in hotel front desk Availability for 40 h./week in rotating turns (morning and afternoon, including weekends). Main...


  • Barcelona, España Page Personnel España A tiempo completo

    Atención al cliente y proveedores. - Gestión de pedidos. - SAP. ¿Has trabajado anteriormente con SAP?|¿Te interesa un contrato temporal con posibilidad de incorporación real? - Experiência en departamentos de Customer Service. - Experiência gestionando pedidos con SAP. - Inglés C1. Importante empresa del sector de la alimentación busca incorporar...


  • Barcelona, España Beckman Coulter Diagnostics A tiempo completo

    We are seeking a highly skilled and experienced Customer Service Leader to oversee and inspire a workforce with direct service teams in Spain. This individual will be responsible for leading a team of Customer Service Engineers and will have a direct impact on the success of our customers. The ideal candidate will have a degree in Biomedical Engineering or...

  • Customer Service Expert

    hace 4 semanas


    Barcelona, Barcelona, España MSX International Inc. A tiempo completo

    Role OverviewWe are seeking an experienced Customer Service Expert to join our team at MSX International Inc.The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.As a Customer Service Expert, you will be responsible for providing exceptional...


  • Barcelona, Barcelona, España Webhelp Spain A tiempo completo

    Unlock Your Potential as a Customer Service RepresentativeJoin a dynamic and innovative team as a Customer Service Representative in Barcelona. In this role, you will be part of a global technology and services leader that powers the brands of the future.Career Growth and Personal DevelopmentExperience the power of a game-changing careerDevelop skills to...


  • Barcelona, España AMSpace Recruitment Consultancy A tiempo completo

    **Job Title**: Customer Service Representative (German-speaking) **Location**: Hybrid (Project: Bose, based in Barcelona) **Contract Type**: Indefinite, Full-time **Shift Details**: Monday to Friday, 9:00 AM - 6:00 PM **Salary**: €18,776 annually + €1,920 in benefits **Overview**: Join our esteemed project, supporting a leading brand in audio...


  • Barcelona, España Randstad Es A tiempo completo

    ¿Tienes experiencia dirigiendo equipos grandes?¿Te gustan los retos y la mejora en la atención al cliente?Si tienes conocimientos de herramientas CX y NPS, buscamos un director para gestionar el área de Customer Service, tanto la parte On-Street, como Off-Street.Our Client Empresa de más de 50 años, pioneros en la gestión de infraestructura de...

  • Customer Service

    hace 4 semanas


    Barcelona, España Adecco A tiempo completo

    ¿Tienes experiencia como Customer Service y te gusta la atención al cliente?¿Te gustaría trabajar y estabilizarte en una empresa que se dedica a realizar la materia prima para el empresas industriales del sector alimentación?Desde Adecco estamos buscando un/a Customer Service para una posición estable.Funciones: - Atender y realizar llamadas a clientes...


  • Barcelona, España Grupo Crit A tiempo completo

    **Descripción**: ¿Tienes experiência como Administrativo/a customer service? ¿Te gustaría trabajar en una empresa ubicada en Barberá del Vallés? Si es así, ¡esta oferta es para ti! Desde la oficina de Crit Sabadell, estamos buscando un/a administrativo/a con experiência en customer service. La empresa es una Multinacional Americana dedicada a la...