Customer Service Leader

hace 4 semanas


Barcelona, España Beckman Coulter Diagnostics A tiempo completo

We are seeking a highly skilled and experienced Customer Service Leader to oversee and inspire a workforce with direct service teams in Spain. This individual will be responsible for leading a team of Customer Service Engineers and will have a direct impact on the success of our customers. The ideal candidate will have a degree in Biomedical Engineering or equivalent and experience in employee management and leadership. They will also possess excellent technical knowledge, a high level of customer orientation, and strong service mentality, as well as persuasiveness and motivation. The Customer Service Leader will be responsible for supervising service, repair, and/or installation of products or solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. They will diagnose system failures and determine the most cost-effective solution, escalate complex issues to a greater level of technical support or quality reporting system, and develop new customer service/product agreements. The successful candidate will drive results through exceptional leadership skills, consistently championing and supporting a culture of continuous improvement, with an eye on reaching optimum performance on an individual and team basis. They will also enjoy a substantial opportunity for career development and growth within the parent company. This position is part of the Customer Care Service Organization and will be a field-based role. The Customer Service Leader will work closely with the Senior Manager to develop and implement strategies to improve customer satisfaction and service delivery. Key Responsibilities: Provide support to customers according to contract specifications and priorities. Drive the team with business priorities in mind. Maintain, optimize, and improve service KPIs in the central service region. Implement device installations and collaborate on complex large-scale automation projects. Build and develop a high-performance team with a focus on effective change management and recruiting top talent. Embrace Danaher core values and lead the team towards achieving company growth objectives through a metrics-driven, continuous improvement culture. Advocate for customer interests, build brand awareness, and represent the organization in various official occasions and customer engagements. Requirements: Degree in Biomedical Engineering or equivalent. Experience in employee management and leadership. Excellent technical knowledge. High level of customer orientation and strong service mentality. Persuasiveness and motivation. Ability to work flexible hours as business needs, available to travel 25% of the time. Language skills: Spanish and English.


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