Customer Service Leader
hace 4 semanas
We are seeking a highly skilled and experienced Customer Service Leader to oversee and inspire a workforce with direct service teams in Spain. This individual will be responsible for leading a team of Customer Service Engineers and will have a direct impact on the success of our customers. The ideal candidate will have a degree in Biomedical Engineering or equivalent and experience in employee management and leadership. They will also possess excellent technical knowledge, a high level of customer orientation, and strong service mentality, as well as persuasiveness and motivation. The Customer Service Leader will be responsible for supervising service, repair, and/or installation of products or solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. They will diagnose system failures and determine the most cost-effective solution, escalate complex issues to a greater level of technical support or quality reporting system, and develop new customer service/product agreements. The successful candidate will drive results through exceptional leadership skills, consistently championing and supporting a culture of continuous improvement, with an eye on reaching optimum performance on an individual and team basis. They will also enjoy a substantial opportunity for career development and growth within the parent company. This position is part of the Customer Care Service Organization and will be a field-based role. The Customer Service Leader will work closely with the Senior Manager to develop and implement strategies to improve customer satisfaction and service delivery. Key Responsibilities: Provide support to customers according to contract specifications and priorities. Drive the team with business priorities in mind. Maintain, optimize, and improve service KPIs in the central service region. Implement device installations and collaborate on complex large-scale automation projects. Build and develop a high-performance team with a focus on effective change management and recruiting top talent. Embrace Danaher core values and lead the team towards achieving company growth objectives through a metrics-driven, continuous improvement culture. Advocate for customer interests, build brand awareness, and represent the organization in various official occasions and customer engagements. Requirements: Degree in Biomedical Engineering or equivalent. Experience in employee management and leadership. Excellent technical knowledge. High level of customer orientation and strong service mentality. Persuasiveness and motivation. Ability to work flexible hours as business needs, available to travel 25% of the time. Language skills: Spanish and English.
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Customer Service Leader
hace 4 semanas
Barcelona, Barcelona, España Beckman Coulter Diagnostics A tiempo completoWe are seeking a highly skilled and experienced Customer Service Leader to oversee and inspire a workforce with direct service teams in Spain. This individual will be responsible for leading a team of Customer Service Engineers and will have a direct impact on the success of our customers.The ideal candidate will have a degree in Biomedical Engineering or...
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Customer Service Leader
hace 4 semanas
Barcelona, España Beckman Coulter Diagnostics A tiempo completoWe are seeking a highly skilled and experienced Customer Service Leader to oversee and inspire a workforce with direct service teams in Spain. This individual will be responsible for leading a team of Customer Service Engineers and will have a direct impact on the success of our customers. The ideal candidate will have a degree in Biomedical Engineering or...
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Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...
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Customer Service Team Leader
hace 4 meses
Barcelona, España Marlex A tiempo completoDesde Marlex estamos colaborando con Knauf Insulation, empresa multinacional alemana ubicada en Sant Boi de Llobregat que requiere incorporar a su plantilla un/a Customer Service Team Leader para liderar el equipo de 5 personas que componen el departamento actualmente.¿Cuál será tu misión en la empresa?Atención al cliente: Dar cobertura a los clientes,...
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Customer Service Team Leader Dutch Market
hace 6 meses
Barcelona, España ADM Value A tiempo completoTareas As a Customer Service Team Leader at ADM Value, you will play a crucial role in ensuring that our guests have an exceptional and memorable experience during their stay. You will manage a team of customer service representatives, set high standards of service excellence, and lead the team to meet and exceed guest expectations. Supervise and mentor a...
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Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoJob Summary:As a Customer Service Representative for Accs - Ares Customer Care Solutions Gmbh, you will be responsible for providing exceptional customer support to our international travelers. This is a full-time position, requiring 38.5 hours of work per week.Key Responsibilities:• Listen to and respond to customer inquiries via email and...
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Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Webhelp Spain A tiempo completoUnlock Your Potential as a Customer Service RepresentativeJoin a dynamic and innovative team as a Customer Service Representative in Barcelona. In this role, you will be part of a global technology and services leader that powers the brands of the future.Career Growth and Personal DevelopmentExperience the power of a game-changing careerDevelop skills to...
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Operations Team Leader
hace 4 semanas
Barcelona, Barcelona, España United Parcel Service A tiempo completoJob Title: Operations Team LeaderJob Description:We are seeking a skilled Operations Team Leader to join our team at United Parcel Service. As a key member of our operations team, you will be responsible for managing personnel, training and developing team members, and identifying and developing potential talents for the company.Key...
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Operations Team Leader
hace 4 semanas
Barcelona, Barcelona, España United Parcel Service A tiempo completoJob Title: Operations Team LeaderAbout the Role:We are seeking a highly skilled and experienced Operations Team Leader to join our team at United Parcel Service. As an Operations Team Leader, you will be responsible for managing a team of personnel, providing training and development opportunities, and identifying and developing potential talents for the...
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Customer Service Representative
hace 1 semana
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoCareer Opportunity: We're a global technology and services leader powering the brands of the future. As a Customer Service Representative in our team, you will be part of a dynamic group of professionals who deliver high-caliber customer service.Key Responsibilities:• Provide accurate information to our customers• Log and follow up on correct and valid...
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Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Webhelp Spain A tiempo completoWe're a global technology and services leader that powers the brands of the future. Our team of game-changers is looking for a Customer Service Representative to join our Cycling industry team.This is a great opportunity to experience the power of what's next and develop your skills in customer service. We'll give you all the training, cutting-edge...
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Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Axa A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Representative to join our International Customer Service team in Barcelona. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities* Provide customer service to...
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Strategic Customer Support Leader
hace 4 semanas
Barcelona, Barcelona, España Merkle A tiempo completoAbout the CompanyWe are a dynamic, subscription-based start-up aiming for rapid global expansion and digital maturity. As part of our commitment to delivering exceptional customer experiences, we are looking for a Strategic Customer Support Leader to build, launch, and scale a world-class customer support function. This role offers a unique opportunity to...
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Customer Service Representative
hace 4 semanas
Barcelona, Barcelona, España Webhelp Spain A tiempo completoWe're a global technology and services leader that powers the brands of the future. Our team of game-changers is looking for a Customer Service Representative to join us in Barcelona.Career growth and personal development are at the heart of what we do. As a Customer Service Representative, you will be part of a dynamic team that is passionate about...
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Customer Service Representative
hace 6 días
Barcelona, Barcelona, España CPM A tiempo completoOverviewCPM International, a global leader in customer service and technical support solutions, is seeking a skilled and passionate Digital Health Support Specialist to join our team. With a presence in over 30 countries, we offer multilingual support tailored to diverse markets.We believe in creating an inclusive workplace, celebrating diversity, and...
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French Customer Service
hace 3 meses
Barcelona, España Customer Labs A tiempo completoAbout Barcelona Barcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...
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French Customer Service
hace 3 meses
Barcelona, España Customer Labs A tiempo completoAbout BarcelonaBarcelona is home to many great artists and painters, making it a vibrant city for art lovers. The city's most famous cultural masterpiece is Gaudi's "Sagrada Familia," a unique example of modern architecture.If art and culture aren't your preference, you can enjoy one of Barcelona's sandy beaches, just a short walk from the city center, and...
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Dutch Customer Service
hace 3 meses
Barcelona, España Customer Labs A tiempo completoReference: WEBAAbout BarcelonaBarcelona is home to many great artists and painters, so you will always have plenty of art to discover.The city's most famous cultural masterpiece is Gaudi's work, the great cathedral "Sagrada Familia," which is one of the unique styles of modern architecture.If you are not too fond of art and culture, you can spend the day on...
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Customer Service Manager
hace 5 meses
Barcelona, España UNITH A tiempo completoOur company is experiencing rapid growth with an ever-expanding number of partners and clients. We are actively seeking exceptional individuals to join our Barcelona-based startup and contribute to meeting the increasing demands of our clientele. UNITH is a leader in transforming customer journeys through cutting-edge conversational AI. We specialize in...
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Customer Service Representative
hace 1 mes
Barcelona, Barcelona, España Abroad Experience A tiempo completoJob DescriptionAs a Customer Care Agent at Abroad Experience, you will be the primary point of contact for European customers, providing exceptional service and support. Your responsibilities will include:Handling incoming communications, including calls, emails, and web2case submissionsProviding pre-sales advice, quotations, and order status...